Xerox

Overview:

The Accounts Payable Support Manager is responsible for leading teams in delivering accurate, timely, and consistent Accounts Payable support operations. This role provides day-to-day leadership, monitors team performance and service levels, manages operational escalations, and ensures adherence to established AP processes, policies, procedures, and controls. The role also drives continuous improvement, develops team capabilities, and partners with internal stakeholders to improve overall service quality.

Benefits We Offer:

• Lead a team supporting critical Accounts Payable operations within a global shared services environment.
• Drive process improvements that enhance AP efficiency, accuracy, and service quality.
• Develop leadership, coaching, and people-management capabilities.
• Collaborate with cross-functional teams and global stakeholders.
• Gain exposure to Accounts Payable processes, enterprise systems, and operational excellence initiatives.

What You’ll Do:

• Lead, coach, and develop team members while providing day-to-day leadership and oversight of AP support operations.
• Monitor team performance, productivity, quality, KPIs, and SLAs to ensure accurate and timely delivery.
• Manage operational escalations, identify root causes, and implement appropriate corrective actions.
• Ensure adherence to AP processes, policies, procedures, and controls while identifying opportunities to simplify and improve operations.
• Lead hiring, onboarding, training, performance management, knowledge sharing, and continuous development of the team.

What You Need to Succeed:

• College degree in Accounting, Finance, Business, or a related field is preferred, with at least 5 years of relevant professional experience.
• Accounts Payable experience is required, with managerial or supervisory experience in a BPO, Shared Services, or Global Business Services environment preferred.
• Strong understanding of AP operations, including experience in structured, high-volume environments.
• Strong leadership, coaching, communication, analytical, organizational, and problem-solving skills, with a strong focus on accuracy and service quality.
• Proficiency in Microsoft Excel and enterprise systems; experience with SAP, Oracle, E-Automate, or Concur is an advantage. English proficiency and willingness to work on a third shift are required.

How We Set You Up for Success:

• Structured onboarding and training on Accounts Payable processes, systems, policies, and procedures.
• Opportunities to strengthen leadership, coaching, and people-management capabilities.
• Exposure to global Accounts Payable and shared services operations.
• Opportunities to lead process improvement and operational excellence initiatives.
• Supportive environment focused on collaboration, accountability, continuous learning, and professional development.

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