General Information

City
Mexico City
State/Province
Mexico City
Country
Mexico
Department
ADMINISTRATIVE SUPPORT
Date
Thursday, March 6, 2025
Working time
Full-time
Ref#
20035238
Job Level
Individual Contributor
Job Type
Experienced
Job Field
ADMINISTRATIVE SUPPORT
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Responsibilities and Skills:

Analyze and evaluate existing systems for performance

Perform gap analysis and suggest solutions

Skilled at mapping data files and processes

Excellent facilitation skill to collaborate with the internal team to provide information for correct decision making

Use of technological tools to support and manage internal and external systems for company growth

Advance Excel capabilities

 

Internal Duties

Warranty process

  • Warranty amounts Calculation 4% for RASP AND ASPS
  • Sending the Amounts by individual RASP and ASPS
  • Validation and blocking of serial number in Oracle that Support payments.

 

Oracle

Key user for Service Module in Oracle

Update and maintenance of the Field Service module in Oracle

Support in Field Service Module to the Welcome Center´s and ASP´s Dispatchers

  • Reset of user
  • Task cancellation
  • Open Service request
  • Error monitoring and problem solving
  • Upload CSK´s

 

 

ASP´s payments process

 

Metrics

Management service metrics (Daily, weekly and monthly)

  • Parts expense reports
  • Tickets
  • Customer solution time
  • Service reports
  • Supplies tracking
  • RTS reports
  • ASPS results
  • RCA reports
  • Broken Call
  • SLA´s metrics for MDS & TS accounts
  • MIF
  • Equipment installation reports

 

Support

Support to the Service, MDS, ASPS, Welcome Center´s regarding information.

 

 

 

Qualifications and Education

Degree in Computer Systems or Information Technology

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