General Information

City
Montréal, North York, Toronto
State/Province
Ontario, Quebec
Country
Canada
Department
Customer Business Operations & Administration
Date
Tuesday, August 27, 2024
Working time
Full-time
Ref#
20033472
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Customer Business Operations & Administration
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
55,000
Annual Base Salary Maximum
84,375
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.  

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Summary:

Working closely with the Collection Services Team, including legal counsel, this position is responsible for administering and managing various functions related to high-risk accounts. The Collection Services Analyst will be required to interface with internal stakeholders and various external parties to obtain payment, resolve disputes, secure our assets, and execute administrative functions related to those responsibilities. In addition, you will support Senior Legal Counsel, Credit & Collections, in the enforcement and legal pursuit of account collection.

Responsibilities:

Manage an assigned file of bad debt customer accounts.
Provide post-sale support to customers and internal stakeholders by ensuring the understanding of Xerox contract terms and conditions.
Devise payment plans and manage systemic and timely follow-up of customer payment promises.
Identify customer complaints when raised through discussion with customers and escalate for complaint resolution, billing adjustments, lease inquiries, etc., and maintain a schedule of issues that are being resolved and communicate resolutions to customers.
Manage insolvency accounts and work with trustees and receivers to obtain the release of Xerox equipment under the supervision of Xerox legal counsel.
Coordinate with the Xerox removal department to retrieve assets from default customers.
Process bad debt write-offs.
Prepare third-party collection documentation.
Support Legal Counsel in various functions, including post-write-off collection efforts.

Qualifications:

Graduate of College or University program strongly preferred.
Experience in Credit and Collections
Bilingual professional communication skills - verbal and written.
Ability to identify problems and solutions through business situational analysis.
Excellent interpersonal and customer care skills and the ability to interact effectively with internal and external clients under difficult and sometimes emotional circumstances. Build positive, productive relationships with customers, value chain partners, and team members.
Ability to work under pressure, maintain flexibility in handling multiple tasks, and be well-organized and responsive to changing simultaneous priorities.
Sound judgment/decision-making.
Highly motivated, self-starter who can work with a team and independently with an interest and initiative in continuous learning.
Dependability and complete confidentiality.
Excellent telephone assertiveness and problem-solving skills.


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