Xerox

Scope:

Xerox is seeking a CCM developer to develop and maintain Customer Communication Management (CCM) solutions suitable for adhoc and transactional workstream.

Ideally, candidates will have background in CCM, however experience in application / software development and practiced and demonstrable familiarity working with IT systems is also considered.  Fluent Dutch and English speaking is critical.

• Interpret project specification and liaise with client services team, as well as both internal and external stakeholders as required
• Manage and ensure data transfers are performed successfully and process through allocated workflows 
• Develop Quadient solutions using Inspire Designer and Automate to support automated and adhoc workflows
• Be prepared to flex skills into other communication technologies as required
• Assist other areas of the business with data services, reporting and other relevant services as required
• Document processes and be prepared to act as peer support for colleagues
• Be aware of and follow secure data policies 
• Ongoing, and as development demands, be part of and seek to improve testing and resiliency processes to improve overall quality of service
• Provide out of hours development and on-call support as necessary (and with prior agreement)

Main Responsibilities:

• Communication and workflow / integration development
• Delivery support (ie peer checking…testing….performance monitoring & reporting )
• Self-led improvement to better appreciate tool capability and technical knowledge of platform offer
• Supporting sales and platform stakeholders as required (ie technical demo…explanations…adhoc report/data requests etc) 
• Maintaining and administering OnDemand workstreams
• Working in partnerships with clients and Xerox solutions / operations staff to provide solutions that support the CCM E2E process, including composition, template building, data management and mapping, proofing and reconciliation

Key measures of success will be:

• Over time, be able to demonstrate ownership and appreciation of the offer technology stack
• Be independent in owning and resolving issues without waiting on escalation 
• Be noted as driving great customer satisfaction feedback, both internal and external
• Develop strong solutions with diminishing levels of bug feedback as experience grows

Education Requirements:

• Preferred - Degree educated
• Minimum - Can prove secondary school education competency 

Candidate Background - Skills, Knowledge and Abilities:

• Strong written and verbal skills
• Ability to work quickly and accurately, and to deadlines 
• High Attention to detail
• Has a technical literacy and experience / familiarity with IT, computer systems, design software, office applications etc
• Team player
• Fluent Dutch and English speaker.

Additional Role Requirements:

In addition to the above, the Company may require you to carry out other duties within your reasonable competence. This may include some short notice ‘out-of-hours’ working, including weekends (to support the 24/7 operation or deployment windows).

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