Xerox

Technical Support Specialist

XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.

We are currently seeking a Technical Support Specialist to join our team supporting customers.  Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment.  A solid foundation in technical support involving production print or web/email is an ideal background.  Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.

Job Responsibilities

·       Assist customers by troubleshooting software at a highly professional level 

·       Analyze and identify symptoms of a problem to provide an end-to-end solution

·       Consult customers with data/web/design workflow and implementation

·       Maintain up-to-date knowledge of software and resources

·       Provide guidance to fellow team members as a subject matter expert

Job Requirements

·       BA in Computer Science, Management Information Services, or equivalent experience required

·       At least 4 years of experience in a Technical Support field, troubleshooting software problems

·       Variable Data Publishing (VDP).  Subject matter expert with hands on experience with a VDP software solution.  For example, XMPie

·       Experience implementing, deploying and troubleshooting PURL and email campaigns

·       Solid troubleshooting and research skills across multi-platform desktops and servers

·       Proficiency installing and configuring software in Windows Server and MS SQL Server environment

·       Familiarity with Adobe Creative Suite (CC)

·       Great customer service skills and a willingness to learn

·       Highly developed verbal and written communication skills in English

·       Ability to work both in a team environment and independently

·       Discipline to be self-motivated and self-directed when necessary

Desirable Qualities

·       Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS

·       Database creating and executing T-SQL

·       Code development experience and education