General Information

City
Carrollton, Coppell, Dallas, Garland, Irving, Mesquite, Richardson
State/Province
Texas
Country
United States
Department
SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES
Date
Tuesday, October 22, 2024
Working time
Full-time
Ref#
20033615
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
64,800
Annual Base Salary Maximum
129,600
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

 A Xerox Company is currently seeking a customer service focused Post Sales Analyst with a wide knowledge base for computers, printers / copiers and networks to provide remote and on-site technical support, sales support, and customer service. We provide networked printer-copiers and print management solutions for small to large business.

The primary job focus of a Post Sales Analyst is to implement a full range of networked printer / copier solutions for clients. This position requires strong customer service abilities and technical skill set along with business acumen.

Responsibilities:

The Analyst will:

  • Conduct Remote and on-site implementations of software and hardware.
  • Implement a solutions-based product platform that fits within the client's scope and timeline.
  • Conduct end user Onboarding training to show clients how to maximize our product platforms.
  • Working with a wide range of ancillary IT-related systems
  • Troubleshooting of currently deployed solutions
  • Collaborate with team members to resolve complex problems with deployed systems. 
  • Working within a tenured team of industry veterans

Qualifications:

  • Minimum of 2 years of experience in a B2B support role preferred
  • Entry level considerations with work experience
  • Solid communication and presentation skills over-the-phone, in-person and written
  • Familiarity with Windows and Macintosh Operating Systems
  • Flexibility to 10% local travel

Education/Certifications:

  • College educated with a focus on IT, MIS, or Networking
  • Industry Certifications are a plus
  • Valid driver’s license and clean driving record
  • Must be able to do some light lifting

Benefits and Perks:

  • Mileage Reimbursement
  • Training Program
  • Full Range of Benefits:
    • Medical, Dental, and Vision
    • HSA (Health Savings Account)
    • Flex Spending Accounts
    • Pet Insurance
    • Identity Theft Protection
    • Life Insurance


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