Xerox

Overview:

The Print Production Associate II is responsible for managing the print request life cycle in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction. 

Primary Responsibilities:

• Perform document preparation, scanning and electronically log customer jobs while maintaining Xerox required reporting logs and information for billing.    
• Operate standard printing office and finishing equipment and perform maintenance as required.
• Conduct quality inspection of product through all stages of production to align with Service Level Agreement and optimize customer satisfaction. 
• Problem solving using critical thinking skills to overcome any challenges in the production, delivery, or output requirements. 
• Proactively plan and schedule incoming production jobs, updating records of all materials used, and ensuring minimum stock and supply levels are maintained.  

Skills and Requirements:   

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.  
• Demonstrate business maturity and professionalism while working directly with customers daily.  
• Able to work with minimal oversight, maintaining a high attention to detail and organization.  
• Have basic computer skills for data entry including functional knowledge of Microsoft Office  
• Demonstrate superior time management skills and reliability.  
• Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.

Education and Experience:

• High School Diploma or equivalent.    
• Experience in a customer service environment (minimum 1 year).  
• Training provided on print and device duties (prior experience is beneficial but not required).  
• Experience with taking ownership of work while ensuring quality standards are met.  

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. 
• Paid time off, plus holidays and personal days.

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