General Information

City
Denver
State/Province
Colorado
Country
United States
Department
SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES
Date
Friday, March 7, 2025
Working time
Full-time
Ref#
20035296
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
64,800
Annual Base Salary Maximum
129,600
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.


ROLE TITLE: Solution Design & Professional Services Analyst I

FUNCTIONAL AREA: Professional Services

REPORTS TO: Professional Services Manager (US / Denver, CO)

PURPOSE OF ROLE: implement and deliver Professional Services revenue for Xerox Production line of business.


Position Overview:

Xerox Corporation is currently seeking a customer focused individual with a wide knowledge base for computers, graphics applications, printer-copiers, and networks to provide remote and on-site technical support, sales support, and customer service. We provide networked printer-copiers and print management solutions for small to large business.

The primary job focus is to implement a full range of production print solutions for clients. This requires strong customer service abilities and technical skill set along with business acumen.

Responsibilities:

  • Proactively support the sales process providing customized demonstrations using customer’s own data/applications to provide observable proof of the integration of workflow within the customer environment.
  • Supporting b2b salespeople
  • Conduct Remote and on-site implementations of software and hardware.
  • Implement a solutions-based product platform that fits within the client's scope and timeline.
  • Conduct end user On-Boarding training to show clients how to maximize our product platforms.
  • Working with a wide range of ancillary IT-related systems.
  • Troubleshooting of currently deployed solutions
  • Collaborate with team members to resolve complex problems with deployed systems.
  • Deliver Professional Services that align with Xerox Strategies for Xerox Products, Software and Solutions (i.e., Implementation & Training)


Qualifications:

  • Minimum of 2 years of experience in a B2B support role preferred.
  • Ability to articulate in an ‘easy to understand manner’, complex systems and technologies to audiences with a variety of different levels of understanding.
  • Production print environment familiarity
  • Entry level considerations with work experience.
  • Solid communication and presentation skills over-the-phone, in-person and written
  • Familiarity with Windows and Macintosh Operating Systems.
  • Familiarity with graphic arts applications
  • Flexibility to 15% local travel

Physical requirements work environment:

  • No unusual physical requirements. Light lifting and moving of computer equipment and related accessories may be required. Position will involve being located at or near the client headquarters, along with travel to various client sites; travel may be extensive for periods of time relating to specific program assignments.


Education/Certifications:

  • College educated with a focus on IT, MIS, or Networking
  • Industry Certifications are a plus
  • Valid driver’s license and clean driving record
  • Must be able to do some light lifting


Benefits and Perks:

  • Mileage Reimbursement
  • Training Program
  • Full Range of Benefits
  • Medical, Dental, and Vision
  • HSA (Health Savings Account)
  • Flex Spending Accounts
  • Pet Insurance
  • Identity Theft Protection
  • Life Insurance
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