General Information

City
Norwalk
State/Province
Connecticut
Country
United States
Department
SERVICE DELIVERY MANAGEMENT
Date
Thursday, May 1, 2025
Working time
Full-time
Ref#
20035774
Job Level
Executive
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
Seniority Level
Executive
Currency
USD - United States - US
Annual Base Salary Minimum
180,000
Annual Base Salary Maximum
220,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Monthly: Monthly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

We are seeking an experienced professional as the Digital Services Delivery Leader to oversee the successful delivery of our digital services portfolio across the Americas region. This leader will drive operational excellence, customer satisfaction, and innovation across multiple service lines in order to accelerate Time to Revenue across the Digital Services portfolio. The ideal candidate brings a strong track record in managing automated, customer-facing digital operations at scale while leading high-performing, cross-functional teams.  Partnership with our sales team is an important aspect in assisting in Business Development.


This role reports to the SVP of Americas Delivery


Key Responsibilities:

  • Strategic Leadership:  Develop and execute the Americas digital delivery strategy in alignment with Americas goals, ensuring service scalability, profitability, and customer success.
  • Service Delivery Oversight:  Lead end-to-end delivery of Digital Services across enterprise and mid-market clients, ensuring high-quality execution, SLAs adherence, and continuous improvement of Time to Revenue.
  • Team Leadership & Development:  Mentor a diverse team of Solution Design Consultants and Architects, Technical Consultants, and project leads for onsite engagements as well as Service Delivery Managers for all Shared Print Centers in the Americas. Foster a culture of accountability, innovation, and excellence.
  • Customer Engagement:  Act as a senior point of escalation and trusted advisor to the Digital Services Sales team and act as Focus Executive for key accounts. Collaborate with Sales, Customer Experience team, and Offering teams to ensure seamless service experience.
  • Operational Excellence:  Establish and monitor KPIs, metrics, and dashboards to drive performance and customer outcomes. Ensure effective governance, Delivery budget management, and resource utilization, including regular management and reporting of capacity between Shared Print Centers, forecasting resource requirements based on sales pipeline.
  • Innovation & Continuous Improvement:  Promote automation, AI-driven insights, and agile methodologies to improve delivery velocity and efficiency by working with the Offering team for Digital Services to understand best of class 3rd party products, potential acquisitions and improvement to Xerox tools and processes.
  • Partner & Vendor Management:  Manage strategic partners and third-party vendors to ensure service quality and alignment with business goals.

Qualifications:

  • 5+ years in Digital Services, and/or IT consulting, and/or applicable technology delivery leadership roles or technical sales
  • Proven experience leading regional or global service delivery organizations
  • Strong understanding of SaaS platforms, and digital transformation frameworks
  • Excellent leadership, communication, and client management skills
  • Bachelor's degree in Computer Science, Business, or related field or equivalent business experience
  • PMP, Agile certifications a plus

Preferred Skills & Attributes:

  • Experience in a global matrixed organization
  • Fluency in English;  
  • Comfortable presenting to executive stakeholders and clients
  • Data-driven decision-maker with a growth mindset


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