General Information

Country
United Kingdom
Department
PROFESSIONAL_SERVICES_CONSULTANCY
Date
Tuesday, April 1, 2025
Working time
Full-time
Ref#
20035224
Job Level
Individual Contributor
Job Type
Experienced
Job Field
PROFESSIONAL_SERVICES_CONSULTANCY
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Summary:
The primary function of the role of Infrastructure Engineer (Nights) is to provide support and manage infrastructure (including patching and maintenance) to clients systems. The individual should be comfortable liaising with Customers over the phone or email, provide technical guidance, perform IT service requests and be responsible for pro-active management of IT infrastructure through effective maintenance and monitoring.
 
Infrastructure Engineers need to have a strong ability and confidence to work on infrastructure and must have the ability to work unsupervised on various software and networking capabilities.

This role will be on a shift pattern of 4 on, 4 off, with working hours 7PM – 7AM.
 
Job Duties:

  • Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
  • Respond to client service requests by providing remote support within support agreement targets (SLAs)
  • Provide monitoring and maintenance capability to clients, including patching
Essential Skills:

  • A good understanding of IT – particularly servers/infrastructure and networks
  • Active Directory
  • An understanding of Virtualisation, including Hyper V or VMWare
  • Ability to plan, organize and adapt to changing job tasks within own role
  • Strong analytical, logical, and troubleshooting skills
  • Strong efficiency skills, with the ability to multitask in a fast-paced environment
  • At least two years of experience working in an IT support environment at a 2nd Line support level
 Preferred Skills:

  • Strong knowledge of VMWare/HyperV is hugely advantageous
  • ConnectWise Automate, ConnectWise Control, ConnectWise Manage
  • PRTG and Logic Monitor – Network Monitoring
  • MSP experience
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