General Information

City
Leeds
State/Province
West Yorkshire
Country
United Kingdom
Department
PROFESSIONAL_SERVICES_CONSULTANCY
Date
Friday, November 14, 2025
Working time
Full-time
Ref#
20036705
Job Level
Individual Contributor
Job Type
Experienced
Job Field
PROFESSIONAL_SERVICES_CONSULTANCY
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Job Summary:

The IT Support Technician provides level 2 support across desktop, server, and network environments, ensuring high-quality service to clients via phone, email, and in-person. This role involves diagnosing and resolving technical issues, mentoring 1st Line Engineers, and contributing to continuous service improvement.

Key Responsibilities:

  • Deliver 2nd line support for incidents and escalations
  • Provide remote and onsite desktop/server/network support
  • Maintain system availability, patching, and documentation
  • Assist with 1st line during peak times to maintain KPIs
  • Build strong client relationships through responsive service
  • Mentor junior engineers and contribute to knowledge sharing
  • Support infrastructure improvements and adhere to ITIL processes
  • Raise and manage Change Requests as needed

Required Skills & Experience:

  • 2+ years in customer-facing IT support
  • Strong troubleshooting and communication skills

Technical knowledge of:

  • Windows OS, AD, DNS, DHCP, Exchange
  • Office 365, Citrix, VMWare, Remote Desktop
  • Printer hardware, network devices, cabling
  • Backup tools (Veeam), routers (SonicWall), server hardware (Dell/HP)

Desired Qualifications:

  • Certifications: ITIL, MCSA, MCSE, Citrix (CCA/CCP/CCE), VMWare (VCA/VCP)
  • IT-related degree 
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