Xerox

Overview:

We are seeking a seasoned Application Support Analyst to lead Production Operations and Service Delivery for Xerox's Order to Cash (O2C) platforms across the U.S. and Canada. This high-impact role supports critical enterprise and legacy applications used in billing, collections, and financial operations, and ensures seamless system performance across hybrid cloud and on-prem environments. If you're passionate about service excellence and operational resilience in a revenue-critical landscape, this is your opportunity to make a difference.

What You’ll Do:

• Lead end-to-end operations for enterprise/legacy applications supporting O2C functions
• Provide daily support for platforms including Oracle EBS, Siebel CRM, OBIA, Cognos, TeraData, and Mainframe Finance
• Ensure accuracy and timeliness of financial processes like invoicing, billing, and reporting
• Act as the production gatekeeper for changes and releases, ensuring system stability
• Manage SLA, incident, and change processes using ServiceNow or similar ITSM tools
• Drive compliance with IT governance, audit standards, and security protocols
• Coordinate across IT, business stakeholders, and multiple vendors
• Resolve cross-platform and high-priority system issues quickly and effectively
• Support system upgrades, integration projects, and modernization initiatives
• Mentor and lead technical teams in a high-pressure, mission-critical environment

What You Need to Succeed:

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred)
• 10+ years of IT Service Delivery or Application Support experience
• Proven experience with enterprise and legacy apps across Azure, on-prem, and mainframe platforms
• Deep expertise with Oracle EBS, Siebel CRM, OBIA, Cognos, TeraData, Mainframe Finance, and financial tools
• Strong knowledge of Order to Cash processes and financial operations
• Familiarity with ITIL practices (certification preferred)
• Skilled in Oracle SQL/PLSQL, system integration, and incident management
• Excellent communication, vendor management, and cross-functional leadership skills

Preferred Tools & Technologies:

• ServiceNow or similar ITSM platforms
• Oracle EBS (Service Contracts, Billing, Presentment)
• Siebel CRM, Cognos, OBIA
• Mainframe (z/OS), Solaris, RedHat
• TeraData, PeopleSoft, iProcurement, Lockbox, Hadius

How We Set You Up for Success:

• Strategic onboarding into our tech stack and service governance
• Cross-training with application, infrastructure, and finance teams
• Clear KPIs, mentorship, and feedback loops
• Opportunities to lead transformation and modernization efforts
• A culture of continuous improvement, collaboration, and inclusion

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