Xerox

Primary Responsibilities:

• Manage workflow, ensuring the incoming data is processed and entered into the production tracking system properly.
• Maintain excellent customer and supplier relationships by keeping in constant contact with the customers to ensure SLAs and production targets.
• Manage project workflow details in coordination with the client. 
• Coordinate project activities with delivery vendors and end-users.
• Write and maintain documentation of processes to help the everyday production.
• Assist Service Delivery Manager and customers in gaining new business and contracts.
• Identify development opportunities and assist in the identification of potential areas for process improvement.
• Perform monthly stock-take duties and maintain accurate asset logs using appropriate recording methods.
• Report production numbers to the Service Delivery Manager in support of billing.

General:

• Has developed expertise in Project Management, Logistics, and a variety of work processes through job-related training.
• Generates new and innovative solutions to complex problems and proposes improvements to processes.
• Analyzes complex technical problems and delivers solutions where precedent may not exist.
• Works autonomously within established procedures and practices
• Ability to manage and prioritize workloads to meet contractual timeliness requirements.
• Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• This is a full-time dedicated resource.

Responsibilities include: 

• Work closely with the customer and will have regular meetings with our customer’s Information Technology (IT) leadership, Supplier Support Team, and Account Manager to control and manage the fleet of printers for the customer.
• Monitor and support by using the tools and processes to ensure timely supply (toner) delivery, accurate service response, and other support provisions. 
• Collaborate with Clients on a continual basis to review fleet inventory and MACD (Move/Add/Change/Delete) requirements and activities.
• Provide recommendations for improvement based on advanced technology tools for delivery and transparency of services in real-time.
• Monitors all facets of the equipment fleet program to ensure that Supplier’s performance standards are maintained.
• Acts as a supporting interface to all Client locations for the management of fleet activity.
• Coordinates and tracks equipment moves, removals, and installations.
• Manages the collection of periodic meter readings, including review and validation.
• Proactively manages proper configuration including set up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address. 
• Proactively manages firmware version prior to installation of new and swapped multi-functional devices to ensure ease of implementation. 
• Maintains / updates the Supplier Fleet Management databases and generates/distributes appropriate periodic reports.
• Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting, and other support as required.

Desired Qualifications:

• Strong Project Management Experience and Discipline.
• Prior experience managing equipment fleet implementations.
• Logistics Management.
• Experience with printers and multifunctional devices on Local Area Networks.

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