General Information

City
Charlotte, Greenville, Raleigh, Wilmington
State/Province
North Carolina
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Monday, October 27, 2025
Working time
Full-time
Ref#
20036544
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
33,360
Annual Base Salary Maximum
66,720
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

You'll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate. Must be able to travel across North Carolina geography with overnight hotel/travel required at least once per month for up to 4 nights.

Must meet background security and DMV background check requirements along with customer annual flu vaccine requirement.


Main Responsibilities:

  • Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.

  • Manage equipment fleet, monitor performance, and coordinate service response.
  • Provide on-site helpdesk support and act as point-of-contact for escalations.
  • Administer workflow scanning configurations, firmware updates, and device deployment.
  • Monitor consumables, parts inventory, and order fulfillment.
  • Coordinate device installations, moves, and decommissions.
  • Integrate and operate within client ticketing/helpdesk systems.
  • Maintain service reporting tools and generate regular client-facing reports.
  • Collaborate with service teams and escalate major incidents as needed.


Skills and Qualifications:

  • Prior experience managing a print or equipment fleet environment.
  • Familiarity with printers, MFDs, and Local Area Networks (LANs)
  • A+ certification or relevant technical training preferred.
  • Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.
  • Experience with software/server administration and configurations.
  • Proficient in Microsoft Office, basic networking, and device troubleshooting.
  • Strong organizational skills, customer service mindset, and communication abilities.

Additional Benefits:
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days


With Our Technology, Build Your Future at Xerox. Apply Now!

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