General Information

City
Houston, Pasadena, Sugar Land
State/Province
Texas
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Friday, September 27, 2024
Working time
Full-time
Ref#
20034123
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
31,080
Annual Base Salary Maximum
62,160
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.


ESSENTIAL FUNCTIONS:

  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide ongoing end-user training on equipment
  • Services Delivery: Basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications. Break-fix activities account for 70%  of role responsibilities.
  •  Provide IP address support
  •  Perform basic equipment problem diagnosis
  •  Point of contact for equipment removal and delivery for onsite support
  •  Contact service as required (Xerox and 3rd party)
  •  Utilize Xerox web-based applications as required to include Service Call Handling
  •  Accurate call reporting on Equipment in Xerox designated systems
  •  Remote Service call onsite support Driving (if required for duties)
  •  Download and install printer drivers on end-user equipment
  •  Perform printer mapping to PC as required
  •  Escalate printer network issues to the appropriate resource
  •  Physical as well as remote device management and control
  •  Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
  •  Monitor/apply current software updates/patches on On-site contact for remote solve resolutions requiring technical expertise
  •  Non-Xerox device management as required
  •  Perform remote device monitoring and remote solve (Xerox Device Management)
  •  Identify and promote Xerox Office Solutions
  •  Pro-actively manage consumables and supplies using the DOS calculator
  •  Maintain on-site operator replaceable parts inventory
  •  Collect equipment meter information and submit for billing purposes
  •  Perform Data Entry for activity and asset tracking
  •  Manage and maintain on-site parts inventory using PM4

SKILLS:
  • Lift and move up to 50 pounds
  • Read, write, and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic equipment problem-solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Track and report account information as required
  • 1-2 years of relevant experience resolving customer and equipment printing issues

Additional Benefits: 
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture. 
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. 
  • Paid time off, plus holidays and personal days.

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