General Information

City
Cebu
State/Province
Central Visayas (Region VII)
Country
Philippines
Date
Tuesday, January 20, 2026
Working time
Full-time
Ref#
20037669
Job Level
Individual Contributor
Job Type
Experienced

Description & Requirements

About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

This position will oversee Production Operations for Xerox OGC (Legal), ERM (Enterprise Records Mgmt), and Corporate Security applications. Expert in driving operational stability, SLA governance, and compliance while leading cross-functional global teams to deliver secure, high-quality IT services.

This role covers ~40 OGC (Legal), ERM (Enterprise Records Management – DocuShare), and Corporate Security applications.

Key Responsibilities:

  • Oversee end-to-end operational performance, ensuring stability, availability, and governance across OGC, ERM, and Corporate Security applications.
  • Serve as Production Gatekeeper, validating all changes, releases, and deployments to maintain system integrity and compliance.
  • Lead SLA management, defining and monitoring CPI/KPI metrics, and ensuring vendors and internal teams consistently meet or exceed contractual obligations.
  • Coordinate multiple service providers and internal stakeholders to optimize operations, manage escalations, and drive continuous service improvement.
  • Direct resolution of critical incidents impacting OGC, ERM, and Corporate Security applications.
  • Maintain technical oversight of enterprise applications and infrastructure.
  • Ensure full adherence to governance, security, and compliance frameworks, supporting audit readiness and risk mitigation.
  • Partner with business stakeholders to capture the “voice of the customer,” enhance reporting and analytics, and implement operational improvements.
  • Manage operational readiness for projects and changes, leveraging ITSM platforms such as ServiceNow for deployment, monitoring, and tracking.

Qualifications & Expertise:

  • Bachelor’s degree in Computer Science, Information Technology, Finance Systems, or a related field.
  • Proven track record in IT Service Delivery and Production Operations
  • Expertise in SLA governance, vendor management, operational performance improvement, and incident resolution.
  • Strong knowledge of ITIL processes and ITSM tools (ServiceNow preferred).
  • Exceptional collaboration, leadership, and stakeholder management skills across global, multi-vendor environments.
  • Ability to drive operational excellence, strategic planning, and technology oversight in high-pressure, fast-paced environments.
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