General Information

City
Ashland
State/Province
Virginia
Country
United States
Department
PROFESSIONAL_SERVICES_CONSULTANCY
Date
Friday, August 8, 2025
Working time
Fixed Term Contract (Duration 12 months+)
Ref#
20036254
Job Level
Individual Contributor
Job Type
Experienced
Job Field
PROFESSIONAL_SERVICES_CONSULTANCY
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
34,680
Annual Base Salary Maximum
69,360
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
  
Entry level position responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is based out of the Xerox IT Services Ashland, VA location..

EDUCATION:
• Required: High School Diploma or GED
• Preferred: Two / Four-year college degree or degree from Vocational Institute in related field of industry.

EXPERIENCE:
• Required: Familiar with troubleshooting, diagnosing and repairing computer hardware, configuration, software and operating systems.
• Preferred: Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.

CERTIFICATIONS:
• Required: High School Diploma or GED
• Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP

KNOWLEDGE:
Working knowledge with respect to:
• Computers, Chromebooks, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic Utilities
• Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)
• OEM Warranty Procedures – all manufacturers serviced by Xerox IT Services
• Appropriate OEM Resources (i.e. manuals, internet resources, etc.)

TECHNICAL SKILLS:
• Troubleshoot a variety of computer issues
• Accurately diagnose and repair computers to working condition for our customers
• Accurately record repairs and close tickets
• Accurately provide troubleshooting notes to show diagnostic steps
• Label and cleaning computers as needed
• Accurately and legibly fill out repair tickets

PERFORMANCE SKILLS:
• Excellent time management skills
• Be able to change priorities
• Maintain a clean workstation
• Be able to prioritize multiple tasks
• Ability to pass a background check
• Clean driving record preferred
• Maintain a professional appearance at all times
• Ability to work as team in a professional environment

REQUIREMENTS:
• Possess and maintain reliable transportation
• Possess and maintain valid drivers license
• Ability to lift 50 lbs.
• Be prompt and on time to work and scheduled appointments
• Able to maintain professional demeanor under stress
• Possess strong interpersonal skills
• Posses strong customer service skills
• Possess strong phone skills
• Provide updates of service calls upon completion or incompletion of each call to the call support center
• Report to and be prepared to begin work promptly at 7:30 a.m., work a minimum 8-hour day, with a 1-hour lunch, and continue work until 4:30 p.m. These hours may shift as customer or workload demands and should be expected to start prior to 7:30 a.m. and continue past 4:30 p.m.
• Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call.


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