General Information

City
Cebu City
State/Province
Central Visayas (Region VII)
Country
Philippines
Department
CUSTOMER BUSINESS OPERATIONS
Date
Monday, February 9, 2026
Working time
Full-time
Ref#
20038005
Job Level
Individual Contributor
Job Type
Experienced
Job Field
CUSTOMER BUSINESS OPERATIONS
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


JOB SUMMARY: 

Responsible for the management of key MPS accounts by maintaining data accuracy in the relevant MPS systems. The individual should be able to resolve asset data management issues that will result in timely and accurate delivery of solutions (consumables + services). Responsibilities include generation of preliminary invoices for MPS accounts after thorough account level invoice validation. The Asset Management Specialist L1 works with cross functional teams and geography counterparts to follow through on deliverables impacting invoice timeliness and completion at an account level. 

KEY ROLES & RESPONSIBILITIES: 

  • Transacts Moves, Adds, Decommission or Change (MADC) asset data in the Siebel environment to support timely and accurate delivery of solutions (consumables + services) to customers.  
  • Generates BOXI reports and analyzes billing trends as part of the account level Invoice validation.  
  • Generates timely and accurate Preliminary Invoices for the MPS accounts.  
  • Creates complete and accurate billing reports as supporting details to the Customer Invoice. 
  • Acts and completes the tickets sent by internal team(s)/customer(s), external customer(s) and stakeholder(s), timely.  
  • Works with cross functional teams, Geography counterparts to follow through on deliverables impacting Invoice timeliness and completion at an account level.  
  • Validates MADC transactions prior to the billing period to better gauge the expected master invoice for the Customer.  
  • Monitors asset meter reads and device connectivity in Siebel as part of billing activities including the use of the Worldwide Asset Follow-up Report (WW AFUR), Business Intelligence and Analytics to resolve issues.  
  • Data loads devices on the account by following the asset acceptance process for both annuity and hardware by validating asset information from ship event and configuration part number (CPN) in SAP.  
  • Works with multiple worksheets through multiple-level sorting, data filtering, intermediate functions (e.g., VLOOKUP, IF, COUNT), pivot tables, and manipulation.  
  • Resolves asset data management issues such as missing meter read, CPN, provider contract and invoice delay.  
  • Provides solutions to account related problems by recognizing and defining the problem, gathering relevant data for analysis, developing alternative solutions, and planning to solve problems by using qualitative and quantitative data and analytical tools.  
  • Maintains data accuracy by performing regular proactive maintenance through Entitlement and Provider Contract governances according to the account Managed Print Services (MPS) contract. 
  • Performs relevant ad hoc tasks that may be assigned from time to time. 

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Knowledge  

  • Siebel navigation- Expert  
  • Microsoft Office Applications like Excel, Word, and PowerPoint- Intermediate 
  • SAP, Business Intelligence, WW AFUR tool, Fleet view and Analytics navigation- Intermediate 

Skills  

  • Analytical and technical skills - Intermediate 
  • Written and oral communications skills - Intermediate 
  • Communicates (phone, chat, email) effectively and efficiently to advance business aims and achieve desired results. 
  • Interpersonal and administrative skills - Intermediate 
  • Problem solving and decision-making skills - Intermediate. 
  • Time Management Skills - Intermediate  
  • Data Management - Intermediate 
  • Prioritizes areas that need attention and provides timely updates for deliverables and inquiries without prodding or follow up - Advance. 


EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: 

  • Any BA/BS degree graduate. Preferably in Business Management, Engineering, Computer Science, IT, Accounting, Accounting Management or equivalent.  
  • Work experience preferably Customer Service Rep, QA Analyst, Reports Analysts, BPO SME's (Level 2 or floorwalkers), Team Leader, Process Engineer, Quality Engineer, Manufacturing Supervisor. 
  • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and complex formulas. 
  • Strong analytical and problem-solving skills. 
  • Excellent verbal and written communication skills. 
  • Ability to work independently and as part of a team. 
  • High attention to detail and a commitment to data accuracy. 
  • Has at least a minimum of 5 years' relevant experience. 


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