Xerox

Responsible for the management of key MPS accounts by maintaining high data accuracy in the relevant MPS systems. The individual should be able to resolve asset data management issues that will result to timely and accurate delivery of solutions (consumables + services). Responsibilities include generation of preliminary invoices for MPS accounts after thorough account level invoice validation. The Asset Management Specialist L1 works with cross functional teams and geography counterparts to follow through on deliverables impacting invoice timeliness and completion at an account level.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Transacts Moves, Adds, Decommission or Change (MADC) asset data in the Siebel environment to support timely and accurate delivery of solutions (consumables + services) to customers.

• Generates BOXI reports and analyzes billing trends as part of the account level Invoice validation.

• Generates timely and accurate Preliminary Invoices for the MPS accounts.

• Creates complete and accurate billing reports as supporting details to the Customer Invoice.

• Acts and completes the tickets sent by internal team(s)/customer(s), external customer(s) and stakeholder(s), timely.

• Works with cross functional teams, Geography counterparts to follow through on deliverables impacting Invoice timeliness and completion at an account level.

• Validates MADC transactions prior to the billing period to better gauge the expected master invoice for the Customer.

• Monitors asset meter reads and device connectivity in Siebel as part of billing activities including the use of the Worldwide Asset Follow-up Report (WW AFUR), Business Intelligence and Analytics to resolve issues.

• Data loads devices on the account by following the asset acceptance process for both annuity and hardware by validating asset information from ship event and configuration part number (CPN) in SAP.

• Works with multiple worksheets through multiple-level sorting, data filtering, advanced functions (Names, VLOOKUP, IF, IS), pivot tables and manipulation.

• Resolves asset data management issues such as missing meter read, CPN, provider contract and invoice delay.

• Provides solutions to account related problems by recognizing and defining the problem, gathering relevant data for analysis, developing alternative solutions and planning to solve problems by using qualitative and quantitative data and analytical tools.

• Performs regular proactive maintenance through Entitlement and Agreement Line Item (ALI)/ Provider Contract governances according to the account Managed Print Services (MPS) contract.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Knowledge 

• Siebel navigation- Expert 

• Microsoft Office Applications like Excel, Word and PowerPoint- Intermediate

• SAP, Business Intelligence, WW AFUR tool, Fleet view and Analytics navigation- Intermediate

Skills 

• Analytical and technical skills - Intermediate

• Written and oral communications skills - Intermediate

• Communicates (phone, chat, email) effectively and efficiently to advance business aims and achieve desired results

• Interpersonal and administrative skills - Intermediate

• Problem solving and decision-making skills - Intermediate

• Time and Management Skills - Intermediate 

• Prioritizes areas that need attention and provides timely updates for deliverables and inquiries without prodding or follow up- Advance

Behavior 

• Proactive and Empowered

  • Thinks ahead and anticipates actions

  • Self-motivated to enhance and simplify programs, processes, and experiences

  • Take actions based on observed needs without waiting for direction

• Creative

  • Moves with speed and urgency to actively address the needs of the business

  •  Innovates to do things differently, more simply and effectively

  • Pivots quickly to address unanticipated obstacles

• Accountable

  • Accepts responsibility for decisions and actions

  •  Acknowledges and learns from experience

• Collaborative

  • Inclusive of others to reach the best solution

  • Shares information and success with others

  • Expands understanding by seeking other's perspectives

• Customer-focused

  • Moves decisively to solve customer and business challenges

  • Acts with passion and conviction in interactions with customers, partners, and colleague

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: 

• Any BA/BS degree graduate. Preferably in Business Management, Engineering, Computer Science, IT, Accounting, Accounting Management or equivalent. 

• Work experience preferably Customer Service Rep, QA Analyst, Reports Analysts, BPO SME's (Level 2 or floorwalkers), Team Leader, Process Engineer, Quality Engineer, Manufacturing Supervisor.

• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and complex formulas. 

• Strong analytical and problem-solving skills. 

• Excellent verbal and written communication skills. 

• Ability to work independently and as part of a team. 

• High attention to detail and a commitment to data accuracy. 

• Has at least a minimum of 3 years relevant experience