General Information

City
Barcelona
State/Province
Catalonia
Country
Spain
Department
CUSTOMER CARE
Date
Tuesday, January 27, 2026
Working time
Full-time
Ref#
20037155
Job Level
Individual Contributor
Job Type
Experienced
Job Field
CUSTOMER CARE
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview

The agent’s main objective is to achieve the Query targets for his/her group. This is achieved by training and deploying resource effectively through team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, Partners & Customers)
 

Key components of success will include:
  • Achievement of monthly/quarterly targets and SLA
  • Regular communication to team Leader
  • Been driven and motivated to achieve targets set.
  • Robust escalation process.
  • Resilient pressure and ability to quickly adapt to unforeseen work demands.
 

Specific Responsibilities:

  • To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox.
  • To manage effectively designated work/stock levels to achieve targets & SLA’s set.
  • To ensure compliance with the Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
  • To encourage positive Partner behavior through feedback on QMS system.
  • To ensure Partner compliance with Portal functionality where available.
  • To provide TL with timely and accurate updates on his/hers aged and outstanding queries.
  • To ensure strict adherence to Internal Controls & Sarbox requirements

 
Skills/Abilities:

  • A minimum of 1 year experience within a finance organization
  • University Level education (desirable)
  • Fluency in Dutch and English both written and verbal.
  •  Results / Target driven
  • Team Player
  • Ability to work on own initiative
  • Adaptable to a changing environment & flexible regarding working patterns
  • Good communication skills
  • Quality and attention to details oriented
  • Self-motivated and willing to learn new skills
  • Computer literate
 

What we offer:

  • Competitive salary and bonus scheme
  • Generous relocation package
  • Friendly and flexible work environment
  • Work from home policy in place
  • Flexible working hours

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