Xerox

Purpose:

• This position plays a key role in the pursuit of new business, analyzing the client’s business requirements to craft winning and deliverable solutions that are commercially acceptable to the customer.
• The role holder is responsible for the end-to-end design of the total service being sold to the client.
• Works in close collaboration with sales, bid management, service delivery, and internal and external partners; the role holder will orchestrate and enable deal wins, contributing to smooth service transition and successful handover to the service delivery teams.
• As part of the pursuit process, the Solution Architect works with deal pursuit team members to develop a value proposition and business case for the service and help articulate this in a compelling manner to the client. This requires working within the relevant governance and processes.
• The role holder is focused on:
• Crafting winning services (KPI:  Service offers a winning value proposition at the right price).
• Designing deliverable services (KPI:  Service is deliverable & as standard as possible).
• Supporting service transition into live service delivery (KPI: Time to revenue & service availability).
• Fluent verbal and written English and French is required.

Scope:

• Leads and is accountable for comprehensive, end-to-end service design for service proposals of varying size and complexity, potentially including both single and multi-country deals.
• Leads services architecture workstream through deal closure and transition to operational readiness for the client and delivery teams.
• Competency Requirements: One Solution Architect role with three proficiency levels: Practitioner, Proficient, and Mastery. Career progression within the role is defined by SFIA competencies and validated by experience.
• Interprets internal or external business issues and recommends solutions/best practices.
• Decisions are guided by resource availability and functional objectives.

Primary Responsibilities:

• Client Strategy & Account Development: Bid/Sales Support: Supports the presales phase of deal pursuit. Assists with the preparation and delivery of service contract proposals, bids, and tenders.
• Service Design Authority: Takes responsibility for all components input to Service design as well as to qualification and business approval meetings. Shapes and architects service proposals  working with a partner(s) where relevant.
• Cost and Risk: Defines the approach to service design, controlling scope and the work of the service design team to ensure an acceptable cost structure. Able to articulate the entire service to a client or partner on a technical and business level, clearly identifying benefits and risks.
• Business Development: Establishes customer requirements for a service, building strong relationships with relevant stakeholders in Xerox, customer organization, and partners. Acts as a significant influence in the customer's choice of Xerox.
• Requirements and Design: Designs innovative services and, where required, can manage the work of different specialists, including partners and third parties - contributing to the design and implementation.
• People and Resource Management: Works with Xerox pursuit team to develop services and pricing.
• Integration: Coordinates and engages the supporting shared services (e.g., Global Delivery Team) and service delivery teams, as well as partner input where relevant, to develop seamless end-to-end service design for customers.
• Services Delivery Operational Leadership: Due Diligence: May be responsible for leading the due diligence phase of bid pursuit and to validate and revise the service design as necessary.
• Practice Development: Influence: Represent the company at customer forums, conferences, and professional bodies to build the company's reputation in the marketplace. Known expert in one or more service offers and industries.
• Continuous Improvement & Knowledge Sharing: Provides continuous feedback to stakeholders as input for improvements. Share knowledge with colleagues to make a useful contribution to Xerox knowledge. Updates and improves standard service architect methodologies based on learning and customer requirements and feedback. Promotes knowledge sharing with other stakeholders.