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JOB PURPOSE/MISSION/SUMMARY:


The Billing Specialist is responsible for ensuring the accuracy and timeliness of customer billing processes. This role involves correcting invoices, establishing billing media and frequencies, and supporting operational excellence through data analysis and process improvement. The ideal candidate will have strong analytical skills, a deep understanding of billing systems, and the ability to translate business requirements into functional solutions.




KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Primary Responsibilities:


Correct and validate invoices, ensuring accuracy and compliance with billing standards.


Establish and maintain billing media and frequency schedules.


Deliver accurate and timely operational reporting to management.


Analyze data trends to identify process improvement opportunities and support operational efficiency.


Participate in root cause analysis for operational deficiencies and recommend corrective actions.


Translate business requirements into functional specifications and manage change requests.


Assist in identifying automation opportunities and support integration into business processes.


Maintain detailed knowledge of systems, organizational structure, and business processes within the assigned area.


Design and develop robust data structures and reporting mechanisms to address business needs.


Implement technical solutions to improve productivity, billing quality, and reduce unrecognized revenue.


Collaborate with cross-functional teams and management to resolve local issues and support strategic initiatives.


Support Annual Operating Plan (AOP) and other local or corporate projects..




Key Deliverables:


Accurate Billing: Timely and error-free invoice corrections and billing setup.


Reporting: Delivery of accurate operational and billing reports.


Data Analysis: Translate data into actionable insights to improve billing performance.


Process Improvements: Identify and implement solutions to enhance billing efficiency and reduce revenue leakage.


Technical Documentation: Translate business needs into functional specs and manage change requests.


Collaboration: Work with cross-functional teams to resolve issues and support projects.


Automation & Innovation: Leverage tools and technology to streamline reporting and billing processes.




COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:


Skills / Competencies


In-depth knowledge and experience in billing operations and systems.


Strong analytical and problem-solving skills with the ability to interpret complex data.


Proficiency in developing and maintaining reports and data extracts.


Experience in process improvement and implementing technical solutions.


Ability to work independently and act as a resource for less experienced colleagues.


Strong communication and collaboration skills to work effectively across teams and management levels.


Familiarity with strategic system architecture standards and SOX compliance is a plus.






Behavior?


Proactive and Empowered


Thinks ahead and anticipates actions


Self-motivated to enhance and simplify programs, processes, and experiences


Take actions based on observed needs without waiting for direction


Creative


Moves with speed and urgency to actively address the needs of the business


Innovates to do things differently, more simply and effectively


Pivots quickly to address unanticipated obstacles


Accountable


Accepts responsibility for decisions and actions


Acknowledges and learns from experience


Collaborative


Inclusive of others to reach the best solution


Shares information and success with others


Expands understanding by seeking other's perspectives


Customer-focused


Moves decisively to solve customer and business challenges


Acts with passion and conviction in interactions with customers, partners, and colleagues






EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:


Education: Bachelor’s Degree in any relevant course.


Experience: Prior experience in customer service and SAP is an advantage.


Certifications: Not applicable