Xerox

Location: Central Bristol

Department: IT

Reports To: Service Desk Lead

Job Summary:

The IT User Administrator will play a key role in supporting the IT Service Desk team by handling essential IT setup and administrative tasks related to colleagues joining or leaving the firm.

This entry-level position is well-suited for individuals eager to begin a career in IT, providing an opportunity to gain foundational experience with IT systems within a legal firm.

Key Responsibilities:

• Assist with setting up laptops and mobile phones for new starters.
• Ensure accounts are set up and removed in a timely manner while following security procedures.
• Coordinate with the IT Support team to arrange the delivery or collection of IT equipment.
• Track and manage IT assets, ensuring accurate records are maintained for audit and compliance purposes.
• Maintain accurate records of user accounts and administrative tasks.
• Work closely with HR to anticipate upcoming demands and to ensure the smooth onboarding and offboarding of colleagues.
• Gather and catalogue redundant IT equipment and coordinate its collection by the IT recycling partner, ensuring that all paperwork is accurately completed.
• Carry out regular checks of IT office equipment so that it is functioning correctly and have it repaired or replaced when necessary.
• Provide excellent customer service and respond to basic queries.
• Contribute to improving administrative processes.
• Collate data for management information reports related to this role’s activities.

Required Skills and Experience:

• Strong attention to detail and ability to follow procedures.
• Good written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work well in a team and collaborate with different departments.
• Basic IT knowledge and a keen interest in developing a career in IT.
• Experience working in a customer service or administrative role is beneficial but not essential.
• Familiarity with Microsoft Office applications.
• A willingness to learn and develop IT skills.

Preferred Experience:

• Some exposure to IT systems such as Intune, Active Directory and Office 365 is a plus.
• Working within an office environment.

Qualifications:

• Good GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Post-16 education or training in IT or a related discipline (e.g., A-Levels, BTEC, apprenticeship, or equivalent).

Work Environment:

• This role is based in our Bristol office and requires being on-site five days a week, Monday to Friday.
• Standard working hours with occasional need for flexibility during busy periods.

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