Xerox

About the Role:

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Key Responsibilities:

• Manage equipment fleet, monitor performance, and coordinate service response

• Provide on-site helpdesk support and act as point-of-contact for escalations

• Administer workflow scanning configurations, firmware updates, and device deployment

• Monitor consumables, parts inventory, and order fulfillment

• Coordinate device installations, moves, and decommissions

• Maintain service reporting tools and generate regular client-facing reports

• Integrate and operate within client ticketing/helpdesk systems

• Collaborate with service teams and escalate major incidents as needed

What You Need to Succeed:

• Prior experience managing a print or equipment fleet environment

• Familiarity with printers, MFDs, and Local Area Networks (LANs)

• A+ certification or relevant technical training preferred

• Experience with software/server administration and configuration

• Proficient in Microsoft Office, basic networking, and device troubleshooting

• Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success:

• Full onboarding and technical training

• Access to support tools and advanced remote monitoring systems

• Career development with regular reviews and improvement plans

• Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

• Competitive compensation with overtime potential

• Comprehensive benefits from day one (medical, dental, vision, life insurance)

• 401(k) with company match

• Paid time off, holidays, and personal days

• A culture that prioritizes flexibility, safety, and work-life balance