Xerox

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
•  Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
•  Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices

BACKGROUND, EXPERIENCE AND QUALIFICATIONS:

• Education: Faculty of engineering (electrical/mechanical)
• Technical abilities: Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience. High technical level of handling hardware and software support.
• Excellent personality, interaction and energetic. This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 30% of the workday.  Safety is our top priority, especially around electrical components.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• High ability for continuous learn and have excellent analytical and problem-solving skills must be possessed by all service engineers.
• Being able to work alone or with a team.
• Having interpersonal skills, self-motivated and having excellent problem-solving abilities.
• Organized, proactive, and having high attention to details.
• Valid driver's license.
• Good English skills.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference of call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Actively and correctly completing service calls independently.