Xerox

Why join Xerox?

At Xerox, we help organizations work smarter through innovative workplace solutions and outstanding customer service. As part of our service delivery team, you'll play a key role in ensuring customers receive reliable, high-quality support while developing valuable technical and customer-facing skills.

The Opportunity

We are looking for an On-site Service Engineer to join our team in Cairo, Egypt. This is a customer-facing role based full-time at a dedicated customer site, where you will be responsible for ensuring the smooth day-to-day operation of the customer's Xerox printing environment.

This opportunity is ideal for an early-career IT professional or recent graduate who enjoys working directly with customers, solving technical issues, and delivering excellent service.

What you will do

As an On-site Service Engineer, you will:

• Ensure the daily operation and availability of the customer's printing environment.
• Monitor device uptime and perform regular preventative maintenance.
• Perform first-level troubleshooting and minor repairs on Xerox devices.
• Escalate technical issues to the appropriate support teams when required.
• Replenish toner, consumables and maintain on-site spare parts inventory.
• Maintain accurate records of daily activities, service requests and inventory.
• Coordinate service activities to ensure Service Level Agreements (SLAs) are consistently achieved.
• Support end users and provide excellent face-to-face customer service.
• Keep devices and surrounding work areas clean and organized.
• Travel locally within Cairo when required to collect spare parts and supplies.
• Participate in ongoing training to maintain and develop technical knowledge.

What you bring

Required qualifications

• 0–2 years of experience in IT support, technical support or a similar role.
• Recent graduates with an IT-related degree are encouraged to apply.
• Basic knowledge of:
  • Microsoft Windows operating systems
  • Microsoft Office (Word, Excel and Outlook)
  • Computer networking fundamentals
  • Basic hardware troubleshooting
• Good written and spoken English.
• Strong communication and customer service skills.
• Good organizational and documentation skills.
• Ability to work independently at a customer site.

Mandatory requirements

• Valid driver's license.
• Own vehicle for local travel within Cairo.
• Willingness to work full-time on-site at the customer location.

Working hours

• Sunday to Thursday
• 8:00 AM – 4:00 PM
• Full-time, on-site position

What we offer

• Opportunity to start and develop your career with a global technology leader.
• Comprehensive onboarding and ongoing technical training.
• Transportation expense reimbursement for business-related travel.
• A collaborative team environment with opportunities for continuous learning and professional growth.

Key Skills

• Customer Service
• Technical Support
• First-Level Troubleshooting
• Preventive Maintenance
• Windows Operating Systems
• Microsoft Office
• Computer Networking Fundamentals
• Hardware Troubleshooting
• Supply & Inventory Management
• Reporting & Documentation
• Communication Skills
• Service Level Agreement (SLA) Management