General Information

City
Honolulu, O'ahu
State/Province
Hawaii
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Friday, January 17, 2025
Working time
Full-time
Ref#
20034784
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
28,500
Annual Base Salary Maximum
57,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.


Job Summary:
The Client Associate Floater is responsible for supporting the print request life cycle to meet Xerox’s industry-leading standards while exceeding client specifications.

Responsibilities:
  • Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators.
  • Supports training of new employees, as required
  • Supports administrative tasks performed by Client Associates
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets)
  • Ensures key contact list for all clients is maintained and available
  • Ensures there is a current roster of employees and associated duties for effective coverage support
  • Ensures day to day interface with account key contacts is maintained during coverage support
  • Work with account team to ensure the Value Assurance Process is current and up to date.
  • Communicates to Site Coordinator and Manager all process opportunities identified during support period
  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed.
  • Provide accurate and timely monthly reporting of activities as required.
  • Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
  • Coordinates and fair shares overtime requirements
  • Tracks overtime by account covered to ensure proper billing.
Skills and Qualifications:
  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
  • Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills
  • Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.
  • Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
  • Eager to learn technologies surrounding print production and finishing equipment.
Additional Benefits:
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
  • Paid time off, plus holidays and personal days
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture

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