General Information

City
Jackson, Lakewood
State/Province
New Jersey
Country
United States
Department
SALES SUPPORT
Date
Monday, July 7, 2025
Working time
Full-time
Ref#
20035258
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SALES SUPPORT
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Overview:
Xerox Corporation, is seeking a full-time, dedicated, customer service-oriented Client Sales Support Associate to be on-site in support our Healthcare client's fleet of printer devices in Lakewood, NJ. Who will be responsible for supporting the sales/professional services organizations and support functions, through data gathering, analysis and process coordination. Co-ordinates, develops and/or manages databases and other information tools to ensure customer satisfaction and fulfillment of Statement of Work objectives objectives. Works with Sales, Operations, Supplies, Technical Service and other internal departments as needed. Support Client End-Users with equipment related requests involving Supplies, Training, Print Assessments, Reporting, Problem Resolution, Equipment MACD, and other account management responsibilities.

Responsibilities:
  • Work closely with the customer’s IT, Procurement, Project Management and Facilities teams for Xerox printer assessments, optimizations, implementations, and overall account management support tasks.
  • Conducts on-site client walkthroughs to capture current state, then makes future state recommendations for new Xerox and associated equipment and software.
  • Provides ad-hoc client-facing support in terms of training, supply or service escalations, and general questions & answers.
  • Assists with leading small and large-scale implementation projects both on-site and remotely where appropriate. 
  • Provide project updates to both internal and external stakeholders.
  • Work closely with the Xerox team, inclusive of other Sales Support Staff, Sales, Warehousing, Technical Support, Analyst Support and other internal and customer facing personnel.
  • Attend weekly team meetings – both internal and client-facing.
  • Coordinates and tracks equipment moves, removals, and installations when appropriate.
  • Analyzes Client's equipment needs, then collaborates with Sales and Technical Service to recommends potential solutions.
  • Works autonomously within established procedures and practices
  • A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
  • Communicates directly with internal and Client's Senior Management

Desired Qualifications:
  • Must have excellent oral and written communication skills for both internal Xerox and client stakeholders.
  • Preferred experience with printers and multifunctional devices on Local Area Networks.
  • Strong time management skills.
  • Experience using smartphones, laptops and tablets with exposure to Microsoft Office (Word, Excel, and Outlook).
  • Must have good Microsoft Office skills, especially PowerPoint, Excel, and Outlook.
  • Position requires regular travel between client locations in New Jersey.
  • Must be comfortable working within a hospital environment.
  • Must be able to lift 25 lbs and be standing/walking for long periods of time.
  • Must have a valid driver's license

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