Xerox

Purpose:

• The Health Care Client Success Manager role is a key services delivery operations position. Objectives of position are to build and maintain successful client relationships, deliver operational excellence, manage daily operations of a client account/account team, provide reporting, facilitate/own client focused communications, and act as the project manager for new 
• Participates in or leads cross-functional teams focused on the delivery of new or existing projects.
• Plans and directs project schedules.
• Monitors projects from initiation through delivery.
• Organizes the interdepartmental activities ensuring completion of the project on schedule.
• Communicates project status frequently both internally and externally.

Scope:

• Client Relationship Management.
• Communications, Relationship building and Networking.
• Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness.
• Effective communications (internally & externally).
• Effective, efficient resolution of client problems/issues, leveraging internal/external resources.
• Understand & leverage Xerox print technology and solutions.
• Focal point for service level agreement management, key performance indicators, reporting, and problem resolution.
• Advise client of opportunities to improve the success of their business operations.
• Understand client’s industry, business and their critical business drivers.
• Provide support for new deal implementations with implementation partners.
• Develop and conduct client business reviews & support overall client communication plan in partnership with sales.
• Meet all monthly reporting requirements and manage internal control.
• Prior Project Management experience is required.
• Prior experience working in Health Care field is preferred.
• Work Location:  Approximately 80% Virtual / 20% On-site at client locations in New Jersey.