Xerox

The MPS Consumables Specialist is responsible for the monitoring and management of any consumables (supplies and service parts) exceptions that occur daily in the system, with the goal of ensuring that MPS customers receive the right consumables at the right time, in accordance to their contract. They are also responsible for the day-to-day communications necessary to ensure effective and efficient operations in the Managed Print Services business.
The individual directly reports to the Team Lead, while working closely with other Lexmark employees and teams in Cebu, as well as those residing in the geography, he/she supports (geo operations), including teams who may reside in the Lexington Headquarters (WW Process Teams, Systems Support, etc.).
The specialist is responsible for the smooth and accurate execution of worldwide MPS standard processes for Consumables Management.
Timely execution of relevant consumables management governance including needed report updates, daily huddle discussions and follow through on necessary actions.
Daily analysis and management of MPS Consumables Management Service Requests that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreement (SLA)
Accurate and timely processing of orders requested through various tools or from onsite / customer-facing counterparts/ other MPS teams
Daily analysis and management of orders that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreements (SLA)
Daily management of returns requested from various MPS teams in Cebu or the geographies supported
Generation, analysis, and management of reports using standard tools and practices
Escalation of any system or process issue(s) experienced to the correct support group(s)
Participation in continuous improvement activities or initiatives