General Information

City
Cebu
State/Province
Central Visayas (Region VII)
Country
Philippines
Department
PROFESSIONAL SERVICES
Date
Tuesday, January 20, 2026
Working time
Full-time
Ref#
20037657
Job Level
Individual Contributor
Job Type
Experienced
Job Field
PROFESSIONAL SERVICES

Description & Requirements

About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Serves as the first point of contact for customers, partners, and internal front office teams for concerns and escalations on services sales order and work order activities. Provides operational management of order management activities for services customers, which include order entry through fulfillment, service claims, and dispatch to debrief of activities to service partners & technicians for break fix, proactive consumables, and installation activities. Ensures printers are fixed or installed or consumables are delivered in alignment to customer SLA requirement. Determines the status of the activities, technician schedules, maintains records of open activities, schedule changes, product enhancements or changes, product pricing and partner payment, while adhering to rules, audit requirements and international regulations for each customer/country supported. Ensures accurate entry of all required data for all orders into the CRM system. Maintains efficient, timely and effective communication to customers.
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