Xerox

A copier technician installs, maintains, and repairs office equipment like copiers, printers, and fax machines. They troubleshoot issues, perform routine maintenance, and provide customer training. Their work often involves travel to client locations and requires strong technical and problem-solving skills.

Key responsibilities:

• Installation and setup: Install and configure new office equipment, including copiers, printers, and scanners, and integrate them into existing networks.
• Maintenance and repair: Perform routine maintenance tasks, diagnose malfunctions, troubleshoot problems (both hardware and software), and carry out repairs on copiers, printers, fax machines, and related equipment.
• Inventory and parts management: Maintain accurate records of service calls and parts used, and manage inventory of parts and materials needed for repairs and upgrades.
• Customer support and training: Provide excellent customer service, answer questions, provide training on equipment usage, and address customer concerns in a professional and timely manner.
• Documentation and reporting: Maintain accurate records of all service calls, repairs, and parts used, and prepare diagnostic reports and training manuals as needed.
• Stay updated: Keep abreast of the latest technologies, advancements, and best practices in the field of office equipment and repair. 

Essential skills and qualifications:

• Technical expertise: Strong knowledge of copier and printer technology, including troubleshooting, installation, and maintenance of machines and network connectivity.
• Mechanical aptitude: Demonstrated skills in handling digital office equipment, including disassembling, repairing, and reassembling components.
• Analytical and problem-solving skills: Ability to accurately diagnose faulty equipment and implement effective repairs.
• Computer literacy: Proficiency in computer and copier management software, including applications like MS Office.
• Customer service and communication skills: Excellent written and verbal communication skills, strong interpersonal skills, and the ability to explain technical information to non-technical users.
• Organizational and time management skills: Ability to manage deadlines, prioritize workload, and effectively respond to service requests.
• Education and experience: Typically requires a high school diploma or equivalent, with an associate's degree or equivalent from a two-year college or technical school in electronics installation, repair, or electronic engineering preferred. Experience in copier or related field service is preferred by many employers.