Xerox

Overview:

Lead the delivery of critical managed services operations for our clients while driving performance, efficiency, and client satisfaction. At Xerox, we’re looking for a collaborative and results-oriented leader to oversee complex service agreements, optimize operations, and build lasting client partnerships.

What You’ll Do:

• Oversee the full scope of managed services contract operations, ensuring SLA and KPI commitments are consistently achieved or exceeded

• Manage customer P&L, drive margin improvement, and execute contract amendments and renewals

• Lead client governance meetings, present business reviews, and deliver continuous improvement initiatives

• Ensure operational teams and partners fully understand customer requirements and deliver exceptional service

• Provide day-to-day support on device lifecycle management, inventory forecasting, issue resolution, vendor coordination, and more

What You Need to Succeed:

• Proven experience managing service delivery operations or client-facing managed services contracts

• Strong understanding of SLAs, KPIs, P&L management, and customer relationship management

• Excellent problem-solving and communication skills with a focus on continuous improvement

• Ability to build strong partnerships across technical teams, vendors, and executive stakeholders

• Degree, diploma, or equivalent work experience in operations, business, or a related field preferred