Xerox

Overview:

Drive client success through operational excellence. As a Managed Services Operations Manager at Xerox, you will lead the delivery of contracted services for high-value clients, ensuring performance standards are exceeded and client relationships remain strong and solution-focused.

What You’ll Do:

• Lead end-to-end delivery of managed services contracts, ensuring SLAs and KPIs are consistently met or exceeded

• Manage customer financial performance (P&L), contract modifications, and operational governance activities

• Deliver ongoing service improvements by identifying operational efficiencies and innovation opportunities

• Serve as the primary point of contact for client stakeholders across business levels, offering strategic support and day-to-day operational guidance

• Oversee core functions such as install base accuracy, hardware fulfillment, inventory forecasting, device lifecycle management, issue escalation, training needs, and vendor coordination

What You Need to Succeed:

• Experience managing complex service delivery operations or client-focused contracts

• Strong skills in financial oversight, client communication, and continuous improvement

• Proven ability to lead cross-functional teams and external partners

• High attention to detail with a proactive approach to resolving service issues

• Degree, diploma, or equivalent work experience in business, operations, or a related field preferred