General Information

City
Indianapolis
State/Province
Indiana
Country
United States
Date
Friday, July 31, 2026
Working time
Full-time
Ref#
20040445
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
39,240
Annual Base Salary Maximum
78,480
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:
Xerox is seeking a customer-focused and detail-oriented Customer Service Coordinator to join our Reprographics & Digital Imaging Center (RDIC). In this role, you will serve as the primary point of contact for customers requesting print, scanning, and document services. You will coordinate customer requests, prepare production work orders, support digital imaging processes, and ensure high-quality service while meeting established turnaround times and customer expectations.

Why Join This Team?
  • Join a collaborative team delivering high-quality print and digital imaging solutions.
  • Build strong customer relationships while supporting a wide range of document services.
  • Develop your expertise in print production, digital imaging, and customer service operations.
  • Contribute to process improvements that enhance efficiency and customer satisfaction.
  • Grow your career with ongoing learning and development opportunities in a dynamic production environment.

What You Will Do:
  • Receive customer requests for print, scanning, and supply services via walk-in, email, website, and telephone.
  • Enter customer requests into production systems and create work orders for print, scanning, and supply fulfillment.
  • Prepare and provide quotes for customer-requested services and supplies.
  • Process invoices accurately for completed work orders.
  • Prepare customer documents for digital imaging, including reviewing physical documents for quality issues prior to scanning.
  • Organize, name, and index digital files according to customer requirements and established procedures.
  • Support post-imaging activities and other document processing services as required.
  • Work closely with production teams to ensure customer orders are completed accurately and on time.
  • Perform additional operational duties as needed to support business requirements.

What You Need to Succeed:
  • High school diploma or equivalent.
  • General understanding of computer technology, including Microsoft Office and Adobe applications.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Typing speed of at least 40 words per minute.
  • Ability to lift up to 30 pounds.
  • Ability to interpret customer requirements and translate them into accurate production work orders.
  • Strong organizational, multitasking, and prioritization skills with the ability to manage multiple customer requests simultaneously.
  • Ability to work independently in a deadline-driven environment and adapt to changing priorities.
  • Previous experience in a print-for-pay retail environment is preferred.

How We Set You Up for Success:
  • Comprehensive onboarding and training on Xerox production systems, digital imaging processes, and customer service procedures.
  • Collaboration with experienced production and customer service professionals.
  • Opportunities to develop your skills in print production, digital imaging, and document management.
  • Access to the tools and technology needed to deliver exceptional customer service.
  • An inclusive workplace focused on quality, collaboration, continuous improvement, and operational excellence.

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