Xerox

The DX Expert is responsible for driving digital transformation initiatives by leveraging low-code/no-code platforms, particularly Microsoft Power Platform, to improve business processes, enhance system functionality, and deliver data-driven insights. This role combines technical expertise, business acumen, and stakeholder management to design, implement, and optimize scalable digital solutions aligned with organizational goals.

Key Responsibilities

1. Tool and Systems Proficiency

• Lead continuous improvement initiatives to enhance business system functionality
• Define system configurations across end-to-end business processes and maintain documentation
• Design and develop scalable solutions using Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
• Integrate solutions with data sources such as SharePoint, Microsoft 365, and other enterprise systems
• Ensure solutions are secure, reliable, and aligned with organizational standards
• Stay updated on platform features, best practices, and innovations

2. Business Acumen

• Provide data-driven recommendations for process improvements
• Promote data quality and ensure alignment with downstream processes
• Maintain strict data confidentiality and safeguarding practices
• Educate stakeholders on adherence to GBS standards and its impact on business success

3. Relationship Management

• Define, track, and communicate operational performance metrics
• Drive issue resolution and manage stakeholder conflicts effectively
• Build strong relationships with stakeholders, internal customers, and cross-functional teams

4. Communication Proficiency

• Gather insights by probing stakeholders effectively
• Challenge ideas constructively to drive better outcomes
• Influence stakeholders to adopt recommended solutions
• Facilitate collaboration to gain alignment and commitment

5. Project Management

• Gather and analyze requirements
• Assign responsibilities to junior analysts and guide execution
• Collaborate with cross-functional teams on projects and enhancements
• Review deliverables for accuracy prior to deployment
• Ensure successful handover to end-users

6. Training and Facilitation

• Align training programs with organizational strategy
• Design and deliver customized training sessions for diverse user groups
• Develop coaching plans to address skill gaps within teams
• Promote citizen development by mentoring non-technical users

Functional Competencies

• Strong expertise in Microsoft Power Platform tools
• Ability to analyze complex business requirements and design solutions
• Effective communication and collaboration skills
• Attention to detail and quality assurance mindset
• Develop and implement Power Platform solutions
• Automate processes and improve operational efficiency
• Conduct testing, troubleshooting, and optimization
• Create technical and user documentation
• Scalable and user-friendly applications
• Improved process efficiency and reduced manual effort
• High-quality, compliant, and secure solutions
• Clear documentation and training materials
• Digital transformation and process modernization
• Adoption of low-code/no-code platforms
• Continuous improvement and cost optimization
• Empowerment of business users through citizen development

Qualifications

• Bachelor’s degree in Industrial Engineering, Information Technology, Business, or related field
• Experience in Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
• Strong analytical and problem-solving skills
• Experience in process improvement, automation, or digital transformation initiatives