Xerox

Overview:

The Central Site Operations Management Specialist is responsible for managing and executing contracted managed services for global enterprise customers. In this role, you will coordinate with customers, business partners, and internal teams to ensure smooth day-to-day service operations, deliver exceptional customer support, maintain service performance, and drive operational excellence. This position plays a key role in supporting customer success through proactive service management, issue resolution, reporting, and continuous process improvement.

Why Join This Team:

• Work with global enterprise customers in a dynamic operations environment.
• Be part of a collaborative team focused on service excellence and customer success.
• Gain exposure to service delivery, operations management, and business process improvement.
• Develop valuable skills in customer relationship management, reporting, and operational analysis.
• Grow your career through continuous learning and cross-functional collaboration.

What You Will Do:

• Manage the daily execution of contracted managed services for assigned customer accounts.
• Coordinate service delivery activities, including install base management, device changes, consumables management, and operational support.
• Monitor service performance and ensure contractual service levels are consistently achieved.
• Generate operational reports and provide customers with timely updates and business insights.
• Maintain customer action logs and manage issue resolution through effective communication and escalation management.
• Collaborate with internal teams, suppliers, and third-party partners to deliver outstanding customer support.
• Perform operational analysis, identify improvement opportunities, and support process optimization initiatives.
• Support implementation activities and ensure a smooth transition into ongoing managed services.

What You Need to Succeed:

• Bachelor's degree in Business, Management, Information Technology, or a related field, or equivalent work experience.
• At least 2 years of experience in customer operations, service delivery, account management, or business operations.
• Strong customer service mindset with experience supporting enterprise or business clients.
• Excellent analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills with the ability to manage multiple stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Experience in project coordination, process improvement, or managed services is an advantage.

How We Set You Up for Success:

• Comprehensive onboarding and role-specific training.
• Opportunities to work with global customers and cross-functional teams.
• Continuous learning and professional development programs.
• Supportive leadership focused on career growth and operational excellence.
• Access to tools, resources, and best practices that enable long-term success.

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