Xerox

JOB PURPOSE/MISSION/SUMMARY:

This role is responsible for supporting deployment projects across all phases by collaborating with Project Managers, coordinating with stakeholders, and managing tasks independently. It involves mentoring new team members, monitoring orders and shipments, resolving delivery and scheduling issues, managing deployment changes, and ensuring accurate tracking of order-to-invoice and returns data. The role also includes reviewing project documentation to mitigate risks and proactively escalating issues to ensure smooth installations.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Support PMs across all project phases by independently managing assigned tasks
• Identify and resolve issues, reconcile inventory discrepancies, and escalate risks proactively
• Provide first-line support for newly trained PMs and DPCs regarding business processes.
• Lead internal and customer-facing calls; document minutes, update actions, and track progress
• Interface with customers, installation partners, and internal teams during installations, offering bridge support during critical rollouts.
• Manage hardware orders, monitor shipments, and ensure timely delivery
• Interpret customer POs and handle returns, pickups, and disposals
• Maintain and adjust deployment plans based on delivery changes
• Resolve scheduling conflicts and manage on-site disruptions during installations
• Work with customers to gather asset data, confirm deliveries, and assist with deployment-related tasks.
• Initiate asset acceptance to ensure proper inventory relief and closure of deployment activities.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Proficiency in Microsoft Office tools, including Word and PowerPoint
• Advanced Excel skills (formulas, functions, tables, ranges)
• Strong analytical thinking, data reconciliation, and problem-solving abilities
• Excellent oral and written communication skills
• Strong customer service and interpersonal skills
• Proficient in English and the language of the customer being supported
• Able to prioritize and meet tight deadlines
• Comfortable with overtime/weekend work during rollouts
• Experienced in customer-facing roles and cross-functional collaboration
• Proactive in issue identification and escalation

 

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor’s Degree
• Advanced Excel skills; familiarity with MS Project
• Experience with SAP and Business Objects (preferred)
• 2+ years in hardware deployments, logistics, order management, or project coordination
• Knowledge of Project Management Life Cycle; certifications are a plus
• Familiarity with Lexmark devices and packaging (preferred)
• Basic understanding of logistics operations (e.g., staging, last-mile delivery, global services)