Xerox

Job Summary:

The Director of Service Delivery is a motivated, results-oriented leader, responsible for overseeing the successful delivery of Software Development and Data Services solutions for Xerox IT Solutions. As the Director, you set the strategies to ensure the timely and high-quality delivery of projects, managing client relationships, and driving operational excellence and organizational growth within the service delivery function. This role requires a strong blend of technical expertise, leadership skills, and a customer-centric approach.

Responsibilities:

• Responsible for owning and managing the P&L for the Data Solutions teams.
• Delivering against revenue targets set for the year.
• Implement growth projections and resourcing plans to support organizational growth.

• Develop and implement the Data Solutions strategic plan
• Develop go-to-market strategy – collaborate with Marketing and Sales to deliver on the GTM

• Oversee and manage the end-to-end delivery of software development and data projects, ensuring adherence to project timelines, budgets, and quality standards.
• Define project scope, objectives, and deliverables, working closely with cross-functional teams to ensure alignment with client requirements.
• Monitor project progress, identify risks, and implement effective mitigation strategies to ensure successful project outcomes.

• Build and lead a high-performing service delivery team, including developers, business analysts, and data consultants.
• Provide guidance, mentorship, and performance feedback to team members, fostering a culture of continuous learning and professional development.
• Collaborate with HR to recruit, onboard, and retain top talent, ensuring the team has the skills and resources needed to meet project demands.

• Serve as the technical primary point of contact for key client relationships in partnership with Client Executives, establishing strong partnerships and understanding their business needs.
• Anticipate and address client escalations promptly, ensuring customer satisfaction and maintaining long-term relationships.

• Continuously assess and optimize service delivery processes to improve efficiency, productivity, and client satisfaction.
• Implement industry best practices and standards, ensuring adherence to quality assurance measures and compliance requirements.
• Collaborate with cross-functional teams to identify areas for automation, innovation, and process enhancements.

• Collaborate closely with the sales and business development teams to support pre-sales activities, including support in proposal development, solution design, and estimation.
• Serve as the technical point of contact for the platforms that we deploy.
• Work closely with internal XIT stakeholders to drive alignment, prioritize go-to-market focus areas, and ensure successful delivery of services. 

Qualifications and Skills:

• Bachelor's degree in Computer Science, Engineering, Business or a related field; an MBA or relevant advanced degree.
• Proven experience (8+ years) in software development, PIM/MDM, or related fields, with a track record of successfully delivering complex projects.
• P&L management experience.
• Financial and strategic planning and experience.
• Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams to achieve project goals.
• Deep understanding of software development lifecycle methodologies (e.g., Agile, Waterfall) and experience in applying them to deliver projects.
• Excellent client-facing and interpersonal skills, with the ability to build and maintain strong relationships with clients at various levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on delivering quality results.
• Knowledge of PIM/MDM solutions and best practices.
• Knowledge of data warehouse and iPaaS solutions
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Proven ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

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