Xerox

Overview: 

Docucare complements the standard Break Fix Service for In-Scope Equipment by providing first responder services to maximize Uptime. Docucare is designed to improve Customer productivity and efficiency by maximizing performance levels. Docucare Associates can identify potential In-Scope Equipment issues and proactively make necessary replacements and minor repairs before a problem arises. Regular maintenance improves the print quality consistency of Customer documents. With an On-Site inventory of parts, a Docucare Associate can complete the required maintenance or repair promptly. The Docucare Associate will engage a Xerox service engineer to perform advanced repairs when necessary

Main Responsibilities:

• On- Site associate to be point of contact for any MPS requests
• Monitor Xerox Device Manager to proactively order and replace toner, paper and CRU’s (customer replaceable units)
• Understand common Device fault codes and correct them.
• Diagnose and correct common image quality problems.
• Clean machines regularly inside and outside
• When required, perform color balancing and color printer calibration.
• Replace major components in the Device print engine, fusing, and paper handling system.
• Maintain service call logs.
• Promote service engineer call avoidance, including use of web-based applications that provides self-help, troubleshooting guidelines, and other technical resources for problem resolution.
• Initiate web-based service calls to the Customer service engineer.
• Inform the Customer of problem resolution upon completion of a service request.
• The Docucare Associate will clean Devices and distribute Customer inventoried Consumables to the Docucare supported Sites described below.
• Docucare services will be available to the Customer during Normal Working Hours 8 AM – 5 PM
• Docucare Services are provided for all in scope Xerox- brand Devices as well as any covered 3rd party devices.