General Information

City
Barrow in Furness
State/Province
Cumbria
Country
United Kingdom
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Tuesday, March 31, 2026
Working time
Full-time
Ref#
20038852
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:

Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do.  The role holder works as part of Delivery Account Management with the Service Delivery team that is aligned to one or more customers.

Primary Responsibilities:

  • Carries out regular preventative maintenance checks on client fleet of machines.
  • Replenishes consumables.
  • Maintains log of all activities including on-site parts inventory.
  • Maintain clean and tidy devices and surrounding environment.
  • Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
  • Ensures SLA is achieved, and Customer requirements are met.
  • Commitment to maintain skill set through personal development and training.
  • Promotes knowledge sharing and acts as a mentor/coach.
  • Works closely with the customer, providing support and promoting Xerox in conversation.

Candidate Background:

  • A Levels or equivalent qualifications.
  • Clean Driving License.
  • Experience in a customer-facing role.
  • Demonstrates a proactive approach to work with initiative and drive.
  • Good technical and/or electrical aptitude.
Applicants from different industries with good IT skills are encouraged to apply.  Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.

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