General Information

City
Kansas City, North Kansas City
State/Province
Missouri
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Wednesday, June 18, 2025
Working time
Full-time
Ref#
20035991
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
33,360
Annual Base Salary Maximum
66,720
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

About the Role
You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Key Responsibilities

  • Manage equipment fleet, monitor performance, and coordinate service response

  • Provide on-site helpdesk support and act as point-of-contact for escalations

  • Administer workflow scanning configurations, firmware updates, and device deployment

  • Monitor consumables, parts inventory, and order fulfillment

  • Coordinate device installations, moves, and decommissions

  • Maintain service reporting tools and generate regular client-facing reports

  • Integrate and operate within client ticketing/helpdesk systems

  • Collaborate with service teams and escalate major incidents as needed

What You Need to Succeed

  • Prior experience managing a print or equipment fleet environment

  • Familiarity with printers, MFDs, and Local Area Networks (LANs)

  • A+ certification or relevant technical training preferred

  • Experience with software/server administration and configuration

  • Proficient in Microsoft Office, basic networking, and device troubleshooting

  • Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success

  • Full onboarding and technical training

  • Access to support tools and advanced remote monitoring systems

  • Career development with regular reviews and improvement plans

  • Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

  • Competitive hourly compensation with overtime potential

  • Comprehensive benefits from day one (medical, dental, vision, life insurance)

  • 401(k) with company match

  • Paid time off, holidays, and personal days

  • A culture that prioritizes flexibility, safety, and work-life balance

With Our Technology, Build Your Future at Xerox. Apply Now.


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