Xerox

Within the GSS consumables management department, the Vendor Management Support Specialist is in charge of implementing and managing the supplies partners located in the corresponding supported Geography.

His/her responsibilities are: 

• Continuous monitoring of orders, troubleshooting of all operational issues
• Continuous performance monitoring of the existing supplies partners 
• Maintaining and improving end-to-end consumables management processes  

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• MPS Consumables Order Exceptions Management 
• Timely & accurate management of order exceptions 
• Troubleshoot failed assignment of MPS consumables orders  
• MPS Consumables Order Level Monitoring and Analysis 
• Partner Performance monitoring with regular performance reviews 
• Consumables Order forecast consolidation includes communication to Planning and Supply Chain teams and to Partners
• Continuous improvement activities or initiatives 
• Assess and initiate necessary partner setup requests in Siebel 
• Reports generation and analysis 
• Timely generation, analysis, and action plan definition to governance related reports 
• Timely closure of LEAN projects 

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Customer-focus abilities 
• Ability to listen to the customer’s & partner’s issues and address them through the flawless execution of worldwide standard practices 
• Displays a positive attitude to the customer, to the partner and to the team 
• Able to use all options / resources available to address a customer’s or partner’s issue / escalation 
• Displays a sense of urgency when processing / addressing customer or partner requests, issues, or escalations 
• Ability to stick to tight schedules and deadlines 

• Technical Skills 
• Basic knowledge of XML (Extensible Markup Language) syntax and structure of an XML document  
• Intermediate Microsoft (MS) Excel skills is required: pivot tables, simple formulas like VLOOKUP, network days…
• Proficiency in other MS Office programs (Word and PowerPoint) is required; experience with Visio and Power BI is a plus 

• Communication Skills 
• Competent in the use of different methods of communication: email, chat, teams, telephone, or other official communication tools.
• Conveys information clearly and effectively, both written and verbal, to a global group of teams 
• Listens actively and effectively 

• Language Skills 
• Ability to read, analyze, and interpret general business process documentation, standard work / procedures, corporate procedures/regulations and contracts
• Ability to effectively present information and respond to questions from leadership groups, counterparts, and stakeholders 

• Teamwork 
• Works well with others 
• Motivates and reinforces global teamwork 
• Develops rapport and trust 
• Works to reinforce worldwide process standards 
• Mature and flexible; able to work with different personalities and cultures 

• Problem-solving Abilities 
• Understands the relevant aspects of the issue(s) raised by the customer or partner
• Has problem-solving capabilities, where the use of LEAN principles is a plus 
• Able to prioritize problems or issues according to any risks involved 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standards may exist 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule. 
• Ability to prioritize transactions as per operational needs and to request guidance in case his/her priorities are not clear 

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• B1/B2 level
• College/University degree in any business-related course, Industrial Engineering, Accountancy/Finance, or related courses
• One (1) year customer service experience  
• Experience in Lexmark MPS business is preferred