General Information

City
Honolulu
State/Province
Hawaii
Country
United States
Department
SERVICE DELIVERY MANAGEMENT
Date
Tuesday, July 22, 2025
Working time
Full-time
Ref#
20036149
Job Level
Executive Manager
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
54,060
Annual Base Salary Maximum
108,120
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .


Overview:
The Implementation and Delivery Manager (IDM) is responsible for implementing all aspects of the Xerox Print Services solution, utilizing Xerox software solutions and XPS staff. The IDM works with multiple Xerox workstreams (Sales, Service, Billing, Collections, Helpdesk, etc.) to manage XPS contracts, as well as client and vendor relationships.

Main Responsibilities:

Set up XPS contracts
  • Review contract package, move contract to Implement phase, then to Manage phase, set up Table 126 for supplies, manage go live CRS action items and update contract status in Matrix.
Complete Great Start Implementation
  • Complete GS01 Operational Readiness Review, GS02 Client Kickoff Meeting, GS03 Go Live Tollgate Meeting, GS04 Go Live Client Meeting and GS05 Client Experience Meeting.
Manage GS02 Account Review 
  • Schedules account review with client to confirm device fleet details, explain XDA communication, confirm Asset Tags, discuss pre go live supplies and complete CRS action items.
Conduct Customer Review Meetings
  • Conduct meetings with client for onsite XPS Review, Invoice Review, Supply Management Review, Service History Review and Fleet Management Review.
Process Billing using Xerox applications
  • Process all meter exceptions, approve variable billing.
  • Communicate with billers, utilize all sources to confirm meters.
  • Manage contracts in CTC, validating all charges.
Manage Service and Supply Requests
  • Monitor incoming requests for service or supplies, manage on site inventory counts and monitor and approve service requests.
Perform Device Assessments
  • Validate devices, collect device histories, generate MIF reports and follow up on device statuses.
Manage Financials
  • Establish financial baseline, conduct financial reviews, meetings and planning, establish action plans.
Resolve Client Issues
  • Research any client issues/concerns that are brought forth, resolve and communicate resolution with clients.
Manage Workforce
  • Conduct staff planning, provide input for performance reviews, provide training and support to XPS staff and manage any performance issues through the Performance Improvement Process.
Skills, Experience Needed:
  • Strong administrative and organizational skills, as well as professional written and verbal communication skills.
  • The ability to handle and prioritize multiple tasks and deadlines.
  • The ability to manage all professional relationships from clients to employees.
  • Proficiency in the following Xerox systems is a plus:
  • Check Register, CTC, CMT, VBS, XRM
 What We Offer:
  • Competitive compensation (hourly compensation and applicable overtime) 
  • Comprehensive benefits offerings (including medical, dental, vision, life insurance) 
  • Retirement Plan – 401k
  • Paid holidays, personal choice days, and paid time off 
  • A culture that offers flexibility and a healthy work life balance

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