General Information

City
Virginia Beach
State/Province
Virginia
Country
United States
Department
SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES
Date
Monday, December 30, 2024
Working time
Full-time
Ref#
20034610
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
36,900
Annual Base Salary Maximum
73,800
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:
Electronic Systems, Inc. (ESI), A Xerox Company, is hiring an Inside Sales Support Representative who provide support to the outside sales account managers which allows the team to achieve maximum profitability and productivity in line with company vision and values. Provide excellent customer service as an additional customer contact. Our Inside Sales Support Representatives who succeed in this role take ownership of the situation presented and know how to prioritize to ensure a positive resolution. This is a dynamic role that requires a flexible proactive professional who has a vested interest and is accountable.

Responsibilities:
  • Help customers select products based on the customers' needs, product specifications, and interests.
  • Respond to customers' requests for pricing, availability, and product uses and creative ideas, and samples.
  • Prepare quotations according to bid specifications, with accurate configurations.
  • Participate and complete required vendor and internal sales training.
  • Participate in formal bid requests as required.
  • Learn and leverage different manufacturer promotions and contracts.
  • Register deal opportunities that require manufacturer sales registration that yield additional front-end or back-end funds.
  • Compare vendor and distributor pricing to find or initiate most aggressive cost pricing possible.
  • Respond and assist customers that call in with a need or question.
  • Order entry and tracking.
  • Participate in proactive selling techniques such as warm calling to existing customers.
  • Create and maintain standardized price lists for existing customers as requested.
  • Participate in meetings with sales representative(s) to discuss any projects, account issues, accounts receivable issues, inventory issues, etc.
  • Perform at or exceed team and individual revenue and profit sales goals as assigned by manager(s).
  • Help manage and coordinate customer projects, roll-out and deployments.
  • Complete administrative reports for commissions, open orders, and other sales history reports requested by internal and external customers.
  • Work with vendors on all product returns and cancellations, along with processing internal paperwork required.
  • Participate in the development of workflows surrounding specific customer procurement processes such as ServiceNow, Equalevel, Exostar, Ariba, etc.
  • Assist Operations with the maintenance of inventory levels by working closely with distributors on project and order roll-out.
  • Provide feedback to management for continual process improvement.

Qualifications:
  • Bachelor’s degree or equivalent experience is preferred.
  • Demonstrated general knowledge of computers, networking, servers, storage components and configurations.
  • Detail-oriented.
  • Ability to multitask.
  • Outstanding customer (internal and external) service.
  • Good time management skills.
  • Excellent verbal and written communication.
  • Self-directed, adaptable and positive.
  • Ability to work under pressure.
  • Willingness to work effectively in a team environment.
  • Fully competent at MS Office.
  • Proven ability to learn software and accounting programs.

Benefits and Compensation:
  • Competitive compensation (hourly compensation and applicable overtime).
  • Financial rewards for overachievement.
  • Comprehensive benefits offerings (including medical, dental, vision, life insurance).
  • Retirement Plan – 401k.
  • Paid holidays, personal choice days, and paid time off.
  • A culture that offers flexibility and a healthy work life balance.

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