General Information

City
Belfast
State/Province
Ulster
Country
Ireland
Department
TECHNICAL_SERVICE_ENGINEERING
Date
Thursday, January 9, 2025
Working time
Full-time
Ref#
20034843
Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL_SERVICE_ENGINEERING
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

OVERVIEW:

The role will involve maintaining equipment (predominantly Xerox) at our customer sites to meet customer requirements/SLAs and individual/team targets. The person will strive to achieve a targeted level of service performance across the given product range and region of cover where on site or remote fixes are required.


PRIMARY RESPONSIBILITIES:

  • Provide service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family.
  • Provide setup, installations, de-installations and maintenance of Xerox & third party Multifunctional Devices (printer, scanner, copier) within agreed customer timeframes in order to meet contractual agreements.
  • Responsible for providing technical support of multi-functional devices in customer facilities. 
  • Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines.
  • Actively communicate with colleagues to share technical information in the correct way.
  • To effectively manage Xerox Assets e.g. cost of spares to achieve Xerox Company Goals.
  • To apply Quality principles and tools to problem solving and process improvement to achieve job role objectives.
  • Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox.
  • Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction.

CANDIDATE BACKGROUND - SKILLS & QUALIFICATIONS:

MINIMUM - 

  • Good knowledge of the English language
  • Full clean drivers license
  • Developed analytical skills and strong attention to detail
  • Background in mechanical or electronic engineering with skills in the use of electronical diagnostic tools, such as multi meter’s
  • Customer focused mentality
  • Excellent verbal and written communication skills and effective listening skills are essential.  
  • Effective negotiation skills with the ability to handle difficult customer situations
  • Willing to work flexibly

PREFERRED - 

  • Experience in a field service role within the reprographics sector
  • Manufacturer trained on any of the following: Xerox, Toshiba, Epson, Kyocera, Ricoh
  • IT/Systems Knowledge (competency of device software, networking, installation or operating digital front-end technology
  • An awareness of colour and digital technology, printing systems is desirable 
  • Follow-up courses, including communication, customer handling skills
  • High level of organisational skills



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