Xerox

Purpose and Scope:

• Will be responsible to drive operational excellence of managing the company multiple complex service offerings in the field of document management. Participates in projects for the implementation of services.
• Organizes and manages the processes in existing clients, in accordance with the terms of the current contracts.
• Leading and control of implementation of the Project, in partnership with key stakeholders throughout the organization.
• Develops relationships with clients, regularly interacts with them, analyzes opportunities for expanding the scope of services provided.

Main Responsibilities:

• Controls the organization and implementation of operational processes in accordance with the contract, as well as participates in the implementation of the service.

• Discusses with the client the current level of service provided and areas for its improvement;
• Surveys customer satisfaction levels and analyses the results;
• Discusses with the client the opportunities for further business development;
• Contribute to development of innovative solutions through leadership of large-scale cross-division functional team projects;
• Ensures planned and early renewal of existing service contracts for a new term;
• Maintains compliance between current contractual tasks and the initial project goals;
• Ensures recognition of the Company and customer awareness of the service.

• Plans the financial results of projects;
• Ensures a given level of profitability;
• Ensures cost control: planning, verification, analysis and optimization;
• Ensures revision of contract terms in connection with changing business requirements of the client or economic or market factors;
• Ensures timely payments from clients;
• Monitors the quality of management of mini-warehouses with consumables and manages the warehouse with project equipment;
• Ensures accurate and timely provision of billing data.

• Prepares and signs the necessary documents, such as additional agreements, acts, information letters, etc.;
• Makes equipment orders;
• Regularly prepares reports as per contractual obligations.
• Ensures the availability of all infrastructure components necessary for the continuous provision of services (personnel, equipment, service infrastructure, other resources).
• Ensures timely and correct provision of personnel documentation to the Human Resources Department of Xerox Ukraine.
• Ensures compliance with the norms and rules for health and safety at work at the sites, including conducting workplace briefings for employees.

Education Level

• University degree (Computer science, Finance)

Candidate Background: Skills, Knowledge and Abilities:

• Relevant experience from a similar position within a Technical Service providing company or Software Integrator company);
• Ability to apply a creative approach and deep analysis depending on type of problems involved;
• Experience with technical service of peripheral devices/computers/IT/applications;
• Willingness to accept responsibility / accountability
• Flexible approach to meet changing requirements as and when they arise
• ‘Can do‘ approach to work
• Able to work under own initiative
• Ability to work under pressure without compromising quality
• Good knowledge of English

Additional Role Requirements: Core Competencies

• Financial management of services;
• Customer relationship management;
• Document management.
• Proven analytical ability 
• Capable of managing multiple priorities simultaneously 
• Excellent communication and interpersonal skills (oral, written) 
• Very good Microsoft Office skills particularly Excel and Power Point.

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