General Information

City
Mexico City
State/Province
Mexico City
Country
Mexico
Department
SERVICE DELIVERY MANAGEMENT
Date
Tuesday, March 10, 2026
Working time
Full-time
Ref#
20038360
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Lexmark una subsidiaria de Xerox Corporation

  • 3 años de experiencia en servicios de impresión o servicios de tecnología
  • Carrera técnica completa, o carrera profesional trunca

Responsabilidades:

  • Encargado de atender, registrar, solucionar o escalar en la herramienta de gestión las solicitudes de impresión que le han sido escolados por la Mesa de Ayuda del Cliente.
  • Responsable de efectuar soporte técnico a los equipos, de forma remota o en sitio.
  • Realizar toda gestión de monitoreo sobre la plataforma de impresión de modo que el servicio pueda ser anticipado o predictivo.
  • Realizar la actualización e implementación de manuales, documentos y procedimientos de impresión.
  • Capacitar a los usuarios en el uso de los equipos de impresión e incentiva a los usuarios en las mejores prácticas de ahorro de impresión.

Conocimiento:

  • MS Office
  • Excel intermedio
  • Inglés básico
  • Habilidades de negociación


Ubicaciones asignadas:

Satélite: Boulevard Manuel Avila Camacho No. 3228, Col Boulevares, Naucalpan, Edo. De México. CP 53100

Carso: Lago Zurich #219 6to Piso, Col. Ampliación Granada, Del. Miguel Hidaldo CP 11529

Insurgentes: Avenida Insurgentes Sur No. 1517, Col. San José Insurgentes, Alcandía Benito Juárez, Ciudad de México, CP 03900

Vallejo: Calzada Vallejo No. 980.  Col. Industrial Vallejo, DF 02300

Monte Líbano: Monte Líbano 225, Col. Lomas de Chapultepec 2do Piso, Alcaldía Miguel Hidalgo CP 11000


Lexmark, a subsidiary of Xerox.

• 3 years of experience in printing services or technology services
• Completed technical degree or incomplete professional degree

Responsibilities:

  • In charge of attending, logging, resolving, or escalating in the management tool the printing requests that have been escalated by the Client Help Desk.
  •  Responsible for providing technical support to the equipment, either remotely or on-site.
  • Perform all monitoring tasks on the printing platform to ensure the service can be proactive or predictive.
  • Carry out diagnostics, configurations, maintenance, installations, moves, additions, or changes. Perform corrective maintenance and maintenance kit replacement. Load paper into the devices.
  • Update and implement printing manuals, documents, and procedures.
  • Train users on the use of printing equipment and encourage best printing‑saving practices.

Knowledge:

  • MS Office
  • Intermediate Excel
  • Basic English
  • Negotiation skills



Purpose:
•  Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers.  Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
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