Xerox

The Local Content Manager’s (LCM) is an individual contributor who's main responsibilities are to build and customize the local RFP (Request for Proposal) content and proposal templates (geo- and/or country-specific answers to typical RFP questions) as well as ensure it is comprehensive, correct, compliant, compelling, and up-to-date. All content needs to be updated in the content management system.

The LCM will translate and maintain versions of Global content in the local language and provide technical support and training on the features of and updates to the content management tool.

Provides support for In Country Reviews (ICR) (the review of translated marketing documents) to fix translation problems and major/critical errors by using a web-based tool for reviewing the translations.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor's degree or higher; preferably in Business, Communication or Journalism.
• At least 3 years of relevant experience in copyediting, graphic design/layout/art direction and journalism/business writing
• Strong local language communication skills (both written and oral)
• Solid Bilingual - English and Spanish communication skills (written and oral)
• Strong Project Management Skills
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat
• Internet savvy/effective research skills
• Willing to work local business hours for the geography they support

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

I. Manages the end-to-end workflow of local content management.

• Builds, creates and/or uploads local content in the database.
• Reviews coordinator submissions from completed proposals to approve pieces that can be uploaded to the database.
• Reviews local content available in the database to ensure everything is updated.
• Establishes relationships with SMEs and agree on timelines for updating the pieces in the database. (assign specific SMEs)
• Applies effective tagging of database entries
• Facilitates meetings with the coordinators to review status and gather updates to and feedback on RFP content.
• Rewrites ad hoc content as necessary.

II. Manages all the local administrative tasks related to the database.

• Manage accounts for existing Qvidian users within the local sales team and SME team.
• Be the primary resource person in training local personnel on how to take full advantage of the capabilities of Qvidian (the current proposal automation system) including but not limited to: using Basic, Browse and Advanced Search, assigning, viewing and answering questions, and proposal project entry and management.
• Do basic troubleshooting for Qvidian end user issues and escalate the user’s technical issues to the Qvidian Tech Support team for timely resolution, if necessary.
• Provide timely notification to the users of Qvidian system updates and upgrades, planned maintenance and downtime
• Drive Quality and Continuous Improvement Initiatives
• Work with management to drive continuous improvement initiatives that will address concerns on improving productivity, efficiency and operational excellence.
• Work with management to develop the proposal desk's quality control process to ensure that the Bid Managers are meeting the requirements.