Xerox

Would oversee the allocation of activities and tasks in the workflow to ensure achievement of contractual commitments and (KPI customer SLA’s,) through continuous customer engagement whilst ensuring cost and productivity targets are achieved.

PRIMARY RESPONSIBILITIES:

• Provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
• Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.
  
• Become the subject matter expert on the defined solution for the client.
  
• Assist with the preparation, planning and delivery of scanning services at end customer locations or at off-site locations
  
• Responsible for handling job tickets and seeing them through to completion and delivery
  
• Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational

• Troubleshoot network, configurations and provide first round triage & maintenance to all customer devices

• Experience managing onsite operations for scanning and digitizing client email and other documentation.   

• Adapts departmental plans and priorities to address resource and operational challenges 

• Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan 

• Ability to manage and prioritize workloads to meet contractual Service Level Agreements  

• Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities 

• Analyzes complex technical problems and delivers solutions where precedent may not exist 

• Excellent communication skills

• Ability to successfully work with multiple CRM systems

• Electronic & network connectivity fault finding and maintenance knowledge